Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Mullen

East Peoria,IL

Summary

Successful Onboarding and Recruiting with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about procedures. Approachable and committed to setting up new hires for success. Dedicated professional eager to onboard specific New Hires for their scheduled start dates.

I has always been committed to doing assigned work tasks, completing them on or before scheduled. I am early to work, and usually the last to leave. I set high standards for myself, with expectations to achieve more that what I am expected to do. I pride myself on being a team player, and show integrity. My passion is serving people and helping them get what they want and or need.

Overview

15
15
years of professional experience

Work History

Onboarding & Recruitment

OSF Saint Francis Medical Center
10.2022 - 03.2023
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Completed required criminal, credit, or drug tests for new hires.
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Documented calls and appointments using EPIC.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Scheduling Assistant & Referral Specialists

OSF Saint Francis Medical Center
05.2018 - 08.2021
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
  • Receive Referrals via Faxes, from OB-GYN doctors with in a 50 mile radius from the Maternal Fetal Clinic where these referrals were placed

Patient Access Specialists

OSF St. Francis Medical Center
02.2015 - 02.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Contacted insurance companies to determine why a payment to patient's billed account(s).
  • Contacted patients to help resolve issues regarding insurance payments
  • Kept notes in the system with directives on what , when and check numbers, for when to expect payment

Front Office Assistant

Summertree Apartments
02.2012 - 02.2015
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Managed and documentation files for updated visit from HUD
  • Reviewed and updated tenant information in database for accuracy.
  • Processed incoming and outgoing mail.
  • Provided clerical support, addressing routine, and special requirements ie. went to nearby commerial businesses that could possibly direct their employees into affordable housing.
  • Accepted rent payments Answered questions regarding work orders on specific units

Door to Door Account Executive

Xfinity/Comcast
09.2008 - 02.2012
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Cross-sold products and services to clients ( TV, Intertnet, phone and Home Security systems) to secure additional business and grow revenue streams.

Education

General Education/busniess

Illinois Valley Community College
Oglesby, IL

High School Diploma -

Streator Township High School
Streator, Il 61364
06.1975

Skills

  • Resource Coordination
  • Employee Contact to complete Onboarding New hires
  • Medical Filing
  • Patient Contact with scheduling appointments
  • Information Updates
  • Billing Issue Resolution and Support
  • Routing samples to our in house Lab
  • Coordinate Referrals
  • Contacted patients to schedule their NEW PATIENT appointments
  • Resource for Physicians and nurses when in satellite clinics
  • NON- GOVERNMENT Insurance Correspondence
  • Status Updates all all WORK-Q patient billed accounts
  • Document Control
  • Timely Processing

Timeline

Onboarding & Recruitment

OSF Saint Francis Medical Center
10.2022 - 03.2023

Scheduling Assistant & Referral Specialists

OSF Saint Francis Medical Center
05.2018 - 08.2021

Patient Access Specialists

OSF St. Francis Medical Center
02.2015 - 02.2018

Front Office Assistant

Summertree Apartments
02.2012 - 02.2015

Door to Door Account Executive

Xfinity/Comcast
09.2008 - 02.2012

General Education/busniess

Illinois Valley Community College

High School Diploma -

Streator Township High School

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Catherine Mullen