Catherine Narducci
Newtown,CT
Summary
Self-motivated General Manager with over 20 years of expertise in organizing business operations and resource management to achieve smooth flow and project operations. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Catalyst
Brightorg Services
Newtown, Connecticut
01.2024 - 10.2025
- Managed and maintained multiple platforms (e.g., Excel, Calendly, Qualtrics, Spidergap, SharePoint and more..) To track client progress and program data.
- Acted as the main liaison between coaches, my clients, facilitating scheduling, communications, and client engagement.
- Oversaw survey distribution and completion, sending reminders as needed to ensure data accuracy and survey evaluation.
- Monitored and maintained client satisfaction by consistent support and proactive follow-up.
Food Pantry Volunteer
Walnut Hill Community Church
Bethel, CT
01.2018 - Current
- Developed creative solutions to meet changing demands in food distribution needs.
- Demonstrated excellent customer service skills while interacting with clients of diverse backgrounds.
- Implemented strategies for efficient use of space within the pantry area.
Personal, Trainer-AFFA Certified 2005
Contract
Newtown, Connecticut
03.2025 - Current
- Developed and implemented customized fitness plans to meet individual goals. Educated clients on the benefits of an active lifestyle and proper nutrition..
- Evaluated client health history questionnaires.to determine appropriate individual exercise program. Led group exercise classes and provided individualized instruction. Collaborated with other health professionals such as physical therapists and massage therapists to ensure best outcomes for clients
- Monitored progress of clients during workouts and provided feedback and encouragement.
Events Team Member
Walnut Hill Community Church
Bethel, CT
03.2011 - Current
- Provided excellent customer service to all attendees throughout the event lifecycle.
- Monitored progress of events against plan to ensure success was achieved on time and within budget.
- Demonstrated exceptional organizational skills by creating clear task lists and delegating responsibilities accordingly.
- Analyzed post-event feedback from attendees to identify areas of improvement for future events.
Food Pantry Coordinator
Walnut Hill Community Church
Bethel, CT
10.2021 - 08.2022
- Managed and organized food pantry, feeding over 1,000 families per month.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored category inventory and coordinated with program leader about needed items.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Manager
Eleish Van Breems
Westport, CT
01.2020 - 02.2021
- Managed all aspects of order process from client approval through delivery ensuring that orders are tracked and on schedule for high-end clientele and designers.
- Planned and created tear sheet books for all vendors and locations of store.
- Established and maintained relationships with designers and high-end clientele.
- Managed all incoming merchandise, inputting it into system and ticketing all of it, and making sure it is going to correct place.
- Opening and closing of store, including getting orders ready online from overnight sales and ensuring floor is set for next day.
Retail Store Manager
BD Provisions
Newtown, CT
10.2018 - 04.2019
- Managed and developed more efficient procedures and processes.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Manager
Privet House Retail
New Preston, CT
11.2017 - 06.2018
Physical Therapy Aide
Church Hill Physical Therapy
Newtown, CT
08.2016 - 12.2017
- Aided over 75 patients per day with approved exercises, mobility work, and ensured each of their routines was executed properly.
- Managed various general office duties such as answering multiple telephone lines, completing forms with patients, and daily cleaning tasks.
Regional Manager
Petite Patapon
, CT
01.1992 - 01.1995
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established and maintained operational standards for 7 locations in multiple states.
- Hired, trained, and coached team of over 15 sales professionals focused on servicing high-end client accounts.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Manager
Dorothy Mann
Greenwich, CT
01.1989 - 01.1992
- Managed merchandising of entire store, including accessories, floor, and window displays daily.
- Organized and held trunk shows.
- Personal shopper for clients.
- Worked in home with clients to organize, enhance, and add functionality to their wardrobe.
- Supported Chief Operating Officer with daily operational functions.
Education
Bachelor of Arts - Fashion Merchandising and Design
London College of Fashion
LondonBachelor of Arts - Fashion Merchandising and Design
University of Rhode Island
Kingston, RISkills
- Conflict resolution and strong communication
- Process development and operational efficiency
- Data management and analysis
- Group instruction and individual coaching
- Planning and coordination skills
- Problem-solving and task prioritization
Certification
AFAA - Personal Training Certification
References
Available upon request
Volunteer Experience
- Food Pantry Volunteer, Walnut Hill Community Church, Bethel, CT, 01/01/18, Present
- Events Team Member, Walnut Hill Community Church, Bethel, CT, 03/01/11, Present
- Cafe Barista, Walnut Hill Cafe, Bethel, CT, 01/01/11, Present
References
References available upon request.
Timeline
Personal, Trainer-AFFA Certified 2005
Contract
03.2025 - Current
Business Catalyst
Brightorg Services
01.2024 - 10.2025
Food Pantry Coordinator
Walnut Hill Community Church
10.2021 - 08.2022
Sales Manager
Eleish Van Breems
01.2020 - 02.2021
Retail Store Manager
BD Provisions
10.2018 - 04.2019
Food Pantry Volunteer
Walnut Hill Community Church
01.2018 - Current
Assistant Manager
Privet House Retail
11.2017 - 06.2018
Physical Therapy Aide
Church Hill Physical Therapy
08.2016 - 12.2017
Events Team Member
Walnut Hill Community Church
03.2011 - Current
Regional Manager
Petite Patapon
01.1992 - 01.1995
Manager
Dorothy Mann
01.1989 - 01.1992
Bachelor of Arts - Fashion Merchandising and Design
London College of Fashion
Bachelor of Arts - Fashion Merchandising and Design
University of Rhode Island
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