Catherine Neil
Accounts Receivable Representative
Brownsburg,IN
Summary
Dynamic Accounts Receivable Representative at SCA Health with a proven track record in claims analysis and regulatory compliance. Adept at resolving billing discrepancies and enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining confidentiality and accuracy in medical billing processes, ensuring timely reimbursements and improved patient account management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Representative
SCA Health
Indianapolis
03.2023 - Current
- Resolved payment discrepancies by communicating with insurers and internal teams.
- Investigated the reasons for non-payment by insurers and took appropriate action.
- Researched and resolved discrepancies in patient accounts.
- Processed refunds when necessary, in accordance with company policy.
- Conducted periodic reviews of Accounts Receivable Aging report for accuracy.
- Collaborated with other departments to resolve any issues related to billing.
- Ensured compliance with internal procedures and external regulations.
- Assisted with month-end and year-end closing processes.
- Reconciled patient accounts and resolved discrepancies.
- Checked postings and documents for correctness, accuracy and proper coding.
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Resolved inquiries from patients, families, and external payers.
- Applied organizational policies and complied with regulations for patient privacy.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Contacted insurance companies to check status of claim payments.
- Wrote appeal letters to insurance companies for denial of claims.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Monitored overdue accounts using automated information systems.
- Reviewed flagged items daily and resolved issues.
Patient Account Representative
SCA Health
Indianapolis
07.2021 - 03.2023
- Coordinate patient billing inquiries and resolutions
- Utilize billing software to update account information
- Communicate with patients regarding payment plans
- Verify insurance coverage and eligibility for patients
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Processed payments from patients and maintained accurate records of all transactions.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Compared statements against patient files.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Applied organizational policies and complied with regulations for patient privacy.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Reviewed flagged items daily and resolved issues.
- Received payments and posted amounts to customer accounts.
- Accepted and processed customer payments and applied toward account balances.
Automotive Technician
Walmart
Brownsburg
08.2019 - 07.2021
- Assisted in maintaining a clean and organized work environment
- Collaborated with team members to ensure timely completion of tasks
- Utilized hand and power tools for repair tasks effectively
- Communicated effectively with customers regarding vehicle issues
- Maintained a clean working environment at all times.
- Performed routine maintenance, including oil changes, tire replacement, and tire rotations.
- Performed drive ability tests on vehicles after repairs were completed.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Maintained certifications and completed training on systems and components.
Verizon Specialist
BestBuy/Verizon
Avon
06.2016 - 08.2020
- Assisted customers with product selection and service inquiries.
- Collaborated with team members to enhance customer experience and satisfaction.
- Maintained knowledge of current promotions and product offerings for customer guidance.
- Executed inventory management tasks to ensure stock availability and organization.
- Provided technical support for devices, troubleshooting issues effectively.
- Engaged in training sessions to improve product knowledge and sales techniques.
- Developed strong relationships with customers through attentive service and follow-up.
- Utilized point-of-sale systems for transaction processing and sales reporting.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
Hardware Sales Associate
Home Depot
Durango
04.2010 - 05.2016
- Assisted customers in selecting hardware products for home improvement projects.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained organized displays and inventory of hardware items on the sales floor.
- Processed transactions efficiently at the cash register while providing excellent service.
- Collaborated with team members to ensure stock levels met customer demand.
- Addressed customer inquiries and resolved issues regarding hardware products effectively.
- Participated in training sessions to improve knowledge of hardware tools and equipment.
- Followed safety protocols while handling merchandise and operating store equipment.
- Assisted customers with product selection, pricing and availability.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Maintained a clean, organized and well-stocked sales floor.
- Demonstrated expertise in hardware products and services to customers.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Educated customers on features and benefits of various products available in the store.
- Worked collaboratively with team members to meet company goals.
- Provided customer service support for store operations, including returns and exchanges.
- Answered incoming phone calls from customers regarding product information or availability.
- Processed cash and credit transactions accurately at checkout counter.
- Prepared displays for upcoming promotions or special events.
- Maintained accurate records of customer purchases for future reference.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to retail operations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Replenished stock items as needed throughout the day to ensure adequate inventory levels were maintained.
- Organized promotional materials such as brochures, flyers.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Alliance High School
Alliance, OH05-2000
Skills
- Billing inquiries
- Claims analysis
- Accounts reconciliation
- Regulatory compliance
- Customer service
- Problem solving
- Data entry
- Communication skills
- Team collaboration
- Attention to detail
- Documentation management
- Conflict resolution
- Dispute resolution
- Follow-up procedures
- Spreadsheets and journal entries
- Verbal communication
- Accounts receivable software
- EOB review
- Effective communication
- Payment processing
- Confidentiality compliance
- Medical terminology knowledge
- Insurance billing
- HIPAA compliance
- Medical Billing Understanding
- Strong empathy
- File coordination
- Insurance collaboration
- Conflict mediation
- Follow-up skills
- Medical billing
- Data entry proficiency
- Self motivation
- Paperwork processing
- Updating customer accounts
- Social perception
- Point-of-sale systems
- Sales techniques
- Inventory management
- Time management
- Data analysis
- Relationship building
- Professional demeanor
- Interpersonal skills
- Telephone etiquette
- Organizational skills
- Excellent written and verbal communication
- Professionalism
Timeline
Accounts Receivable Representative
SCA Health
03.2023 - Current
Patient Account Representative
SCA Health
07.2021 - 03.2023
Automotive Technician
Walmart
08.2019 - 07.2021
Verizon Specialist
BestBuy/Verizon
06.2016 - 08.2020
Hardware Sales Associate
Home Depot
04.2010 - 05.2016
High School Diploma -
Alliance High School
Similar Profiles
Cicely A. TaylorCicely A. Taylor
Director, Human Resources Business Partner at SCA HealthDirector, Human Resources Business Partner at SCA Health
Emma HartanovEmma Hartanov
Registered Nurse, Endoscopy at SCA HealthRegistered Nurse, Endoscopy at SCA Health
Jessica MillikenJessica Milliken
Anesthesia Credentialing Coordinator at SCA HealthAnesthesia Credentialing Coordinator at SCA Health
Lara ScrevenLara Screven
Associate Director of Business Development at SCA HealthAssociate Director of Business Development at SCA Health
Shelley HimesShelley Himes
Staff Accountant at State BankStaff Accountant at State Bank