Catherine Newby
Arlington,WA
Summary
A professional with experience in customer service and management. Quick thinking and organized with a passion for employee engagement and support, and a desire to make full use of these skills in an administrative position with growth potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Patient Care Coordinator
VGM Homelink
07.2021 - Current
- Improved patient satisfaction by addressing concerns promptly and empathetically.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
- Developed educational materials to help patients better understand their conditions and treatment options.
- Mentored junior staff members, fostering a positive work environment centered on teamwork and collaboration.
SHIFT SUPERVISOR
Starbucks
06.2012 - 07.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
PERSONAL NANNY
Self-employeed
01.2011 - 06.2014
- Enhanced child development by planning and implementing age-appropriate activities.
- Promoted healthy habits through meal preparation and the encouragement of regular exercise for children.
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Assisted with homework completion and provided tutoring as needed, boosting academic performance.
- Managed household tasks such as laundry and light cleaning to maintain an organized living space for families.
- Coordinated playdates with other caregivers to foster socialization among children in my care.
- Implemented effective behavior management strategies to address challenging behaviors and promote positive growth.
- Collaborated with parents on setting achievable milestones for their child''s development, tracking progress over time.
- Organized daily routines that balanced educational activities, playtime, rest periods, and extracurricular commitments for optimal results.
- Utilized creative problem-solving skills to address unexpected situations or emergencies effectively while maintaining composure under pressure.
- Maintained updated knowledge of childcare best practices through professional development courses and workshops to stay current in the field.
- Established trust with both parents and children by demonstrating reliability, professionalism, honesty, and empathy in all interactions.
Education
Progress Toward BS in Business- Marketing Management -
WESTERN GOVERNORS UNIVERSITY
05.2013
MARSHALLTOWN COMMUNITY COLLEGE
05.2010
Skills
- Computer Proficiency
- Multitasking Abilities
- Quality Assurance
- Medical Terminology
- Critical Thinking
- Adaptability
- Team Leadership
- Customer Service
Personal Information
Title: Washington Food Handlers Permit
Timeline
Senior Patient Care Coordinator
VGM Homelink
07.2021 - Current
SHIFT SUPERVISOR
Starbucks
06.2012 - 07.2021
PERSONAL NANNY
Self-employeed
01.2011 - 06.2014
Progress Toward BS in Business- Marketing Management -
WESTERN GOVERNORS UNIVERSITY
MARSHALLTOWN COMMUNITY COLLEGE
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