Catherine Nguyen
Westminster,CA
Summary
Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator / Processor
Kroger Specialty Pharmacy
12.2019 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Enhanced data accuracy by diligently reviewing and correcting errors in the input process.
- Process and adjudicate prescription claims.
- Communicating with patients to obtain information, process prescriptions, refills, and apply charges against copay cards.
- Investigating and verifying benefits for pharmacy and medical third-party claims.
- Communicating with financial assistance teams of drug manufacturers to secure assistance for patients.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, prescription refills, and general inquiries professionally.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
Pharmacy Lead Technician
CVS Pharmacy
05.2006 - 09.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
CVS Pharmacy
12.1999 - 05.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Biology
University of California, Irvine
01.2004
Skills
- Multitasking and organization
- Verbal and written communication
- Problem-solving abilities
- Teamwork and collaboration
- Calm and effective under pressure
- Efficient with Microsoft Office, including Excel and Outlook
- Detail-oriented
- Reliability
Timeline
Patient Access Coordinator / Processor
Kroger Specialty Pharmacy
12.2019 - Current
Pharmacy Lead Technician
CVS Pharmacy
05.2006 - 09.2023
Pharmacy Technician
CVS Pharmacy
12.1999 - 05.2006
Bachelor of Science - Biology
University of California, Irvine
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