Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Nichols

St Louis,MO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

36
36
years of professional experience

Work History

Shift Manager

Walgreens
07.2008 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Owner/Operator Truck Driver

Harco Transportation
08.1997 - 08.2004
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maximized load safety by balancing, securing, and weighing products.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.

Loan Processor

Commerce Bank
08.1988 - 08.1997
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Utilized loan origination software to process and track loan applications.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Education

Diploma - Basic

Fox High School
Arnold, MO
05.1988

Skills

  • Staff Development
  • Inventory Control
  • Quality Assurance
  • Supply Ordering
  • Team Development
  • Safety Compliance
  • Equipment Troubleshooting
  • Training and mentoring
  • Handling Customer Complaints
  • Workplace Safety
  • Cash Handling
  • Energetic and Enthusiastic
  • Decision-Making
  • Staff Motivation
  • Inventory controls
  • Mentoring and Coaching
  • Delegating Work
  • Relationship Building
  • Punctual and Reliable
  • Compliance understanding
  • Accurate money handling
  • Operations Management
  • Opening and closing procedures
  • Employee Training
  • Customer service focus
  • Delegation capabilities
  • Equipment Operation
  • Staff Supervision
  • Excellent Communication
  • Problem-Solving
  • Coaching and Mentoring
  • Assigning Work
  • Professional Demeanor
  • Adaptability
  • Task Prioritization
  • Goal Setting
  • Professionalism
  • Multitasking Abilities
  • Self Motivation
  • Quality Control

Timeline

Shift Manager

Walgreens
07.2008 - Current

Owner/Operator Truck Driver

Harco Transportation
08.1997 - 08.2004

Loan Processor

Commerce Bank
08.1988 - 08.1997

Diploma - Basic

Fox High School

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Catherine Nichols