Catherine Njeri
Mesa,AZ
Summary
Detail-oriented and results-driven professional with extensive experience in customer service and operations management. Seeking to leverage my skills and expertise in a dynamic customer service role.
Overview
6
6
years of professional experience
Work History
Manager of Operations
B&G Freight
Mesa, AZ
01.2022 - Current
- Oversee daily operations to ensure efficiency and compliance with company policies
- Manage a team of employees, including hiring, training, and performance evaluations
- Develop and implement strategies to optimize operational processes and increase productivity.
Customer Service Representative
DynamicPro Logistics
Carrolton, TX
01.2018 - 01.2021
- Provided exceptional customer service to clients, resolving issues and inquiries in a timely manner
- Managed customer accounts and maintained accurate records of interactions
- Collaborated with team members to improve customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science -
Lonestar College Systems
05-2025
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficient in Microsoft Office Suite and CRM software
- Ability to work effectively in a fast-paced environment
References
References available upon request.
Timeline
Manager of Operations
B&G Freight
01.2022 - Current
Customer Service Representative
DynamicPro Logistics
01.2018 - 01.2021
Bachelor of Science -
Lonestar College Systems
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