Catherine Njoki Njenga
Community Development & Social Work Professional
Nairobi
Summary
Dedicated and performance-driven Social Worker with over 10 years of progressive experience in community development, customer service, and stakeholder engagement. Demonstrated success in mobilizing communities, managing projects, and improving client satisfaction. Skilled in monitoring and evaluation, budget oversight, and building sustainable relationships with partners and government agencies.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Executive
Career Directions Ltd
10.2023 - Current
- Coordinate with stakeholders, clients, and government departments to streamline operations.
- Oversee branch budget and ensure efficient use of financial resources.
- Manage customer feedback and resolve issues to enhance satisfaction.
- Prepare weekly and monthly performance and feedback reports.
- Lead accountability and client relations activities at the branch level.
Customer Service Executive
Multichoice Kenya Ltd
04.2013 - 10.2023
- Built strong networks with clients and public sector entities to drive service improvements.
- Managed daily branch operations and customer complaints effectively.
- Led budget management and resource allocation.
- Produced periodic reports to support data-driven decision making.
- Maintained high standards of accountability and customer engagement.
Social Worker (Internship)
Ministry of Gender, Children and Social Development
01.2010 - 04.2010
- Registered and supported women, youth, and community groups.
- Delivered capacity-building training and supported fundraising efforts.
- Monitored program activities and community impact.
- Provided psychosocial support and supervised statutory institutions.
- Ensured child-friendly spaces were functional and safe.
Social Worker (Internship)
World Vision Kenya
05.2009 - 08.2009
- Assisted with the planning and execution of community projects.
- Mobilized community members and organized stakeholder workshops.
- Prepared reports and provided administrative support.
- Collaborated with the M&E team to evaluate project success.
Social Worker (Internship)
Nairobi Children’s Home
01.2007 - 08.2007
- Facilitated psychosocial activities and ensured child welfare.
- Monitored children’s activities and child-friendly spaces.
- Coordinated with stakeholders and managed supplies procurement.
- Followed up with government agencies on child reintegration efforts.
Education
Bachelor of Arts - Development Studies
Catholic University of Eastern Africa
01.2010 - 10.2012
Diploma - Social Work
Government Training Institute
01.2008 - 12.2009
Certificate - Social Work
Government Training Institute
01.2007 - 12.2007
Certificate - Computer Applications
Nairobi Institute of Business Studies
07.2005 - 12.2005
Kenya Certificate of Secondary Education - undefined
Loreto Secondary School
01.2001 - 12.2004
Skills
- Community Mobilization & Capacity Building
- Stakeholder Liaison & Networking
- Project Planning & Implementation
- Monitoring & Evaluation (M&E)
- Customer Service & Relationship Management
- Budgeting & Financial Accountability
- Psychosocial Support Services
- Report Writing & Data Management
Timeline
Customer Service Executive
Career Directions Ltd
10.2023 - Current
Customer Service Executive
Multichoice Kenya Ltd
04.2013 - 10.2023
Social Worker (Internship)
Ministry of Gender, Children and Social Development
01.2010 - 04.2010
Bachelor of Arts - Development Studies
Catholic University of Eastern Africa
01.2010 - 10.2012
Social Worker (Internship)
World Vision Kenya
05.2009 - 08.2009
Diploma - Social Work
Government Training Institute
01.2008 - 12.2009
Social Worker (Internship)
Nairobi Children’s Home
01.2007 - 08.2007
Certificate - Social Work
Government Training Institute
01.2007 - 12.2007
Certificate - Computer Applications
Nairobi Institute of Business Studies
07.2005 - 12.2005
Kenya Certificate of Secondary Education - undefined
Loreto Secondary School
01.2001 - 12.2004
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