Catherine Norcross-Melson
Blackstone,MA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Nurse
Newton Wellesley Hospital
06.2008 - Current
- In person and telephonic triage, pre and post operative surgical instructions for GYN procedures, injections, infertility teaching, medication prior authorizations, assist with in office procedures
- Responsible for charge nurse duty two days a week
- EPIC EMR physician super user
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Registered Nurse
Fallon Clinic/Reliant Medical Group
04.2008 - 01.2013
- Telephone triage, NST, IV insertion, injections, OB teaching
- Review results with patients per provider recommendations
- Travel between three locations, ability to work with different Doctors
- Transferred to internal medicine on 05.24.2010, same duties as above except for NST and OB teachings
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Registered Nurse
Reproductive Science Center
09.2002 - 04.2008
- Telephone triage, minor procedures such as IUIs, injections
- Consulting in treatment for IVF and ovulation induction, insurance approvals, medication ordering for treatments
- Only RN in a busy satellite office with support staff of two MA and one ultrasound tech
- Artworks EMR
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Registered Nurse – Staff Nurse
Wellesley Women’s Care
06.1999 - 08.2002
- Assist with daily OB/GYN visits, office procedures: Colposcopy and LEEP procedures
- Telephone triage, general results review, general clinical office duties
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
Education
Bachelor of Science - Nursing
Framingham State University
Framingham, MAAssociates - Nursing
Massachusetts Bay Community College
Wellesley, MA6.1998
Skills
- Evaluation
- Postpartum Care
- Sanitation
- Strong Clinical Judgment
- Patient Counseling
- HIPAA Education
- Women's Health Exams
- ICD-10 Forms
- Family Education
- Complex Problem-Solving
- EMR Systems
- Microsoft Office
- Patient Assessments
- Prenatal Care
- Removing Sutures
- Medication Administration
- Intakes and Discharges
- Setting Up Referrals
- Direct Patient Care
Certification
- Sexual Assault Nurse Examiner, Department of Public Health, Massachusettes - 1 year
Timeline
Registered Nurse
Newton Wellesley Hospital
06.2008 - Current
Registered Nurse
Fallon Clinic/Reliant Medical Group
04.2008 - 01.2013
Registered Nurse
Reproductive Science Center
09.2002 - 04.2008
Registered Nurse – Staff Nurse
Wellesley Women’s Care
06.1999 - 08.2002
Bachelor of Science - Nursing
Framingham State University
Associates - Nursing
Massachusetts Bay Community College
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