Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Norris

Houston

Summary

Dynamic team leader with a proven track record at Panera Bread, specializing in staff training and development. Expertise in customer service and conflict resolution, resulting in increased customer satisfaction. Strong proficiency in Microsoft Word and commitment to fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Volunteer

Calvary Community Church
Houston
01.2025 - Current
  • Provided assistance to staff in the daily operations of the organization.
  • Helped with prep, set up, and breakdown of community and public events.

Team Leader

Panera Bread
Hattiesburg
07.2021 - 05.2024
  • Developed and implemented training programs for new team members.
  • Ensured compliance with company policies, procedures, and safety regulations at all times.
  • Cultivated a positive work culture that encouraged teamwork, creativity, and innovation among employees.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Education

Bachelor of Arts - Music

The University of Southern Mississippi
Hattiesburg, MS
05-2025

High School Diploma -

St. Amant High School
Saint Amant, LA
05-2020

Skills

  • Music theory
  • Playing the oboe
  • Instrument proficiency
  • Customer service
  • Team leadership
  • Microsoft Word
  • Microsoft Outlook
  • Typing
  • Communication skills

Timeline

Volunteer

Calvary Community Church
01.2025 - Current

Team Leader

Panera Bread
07.2021 - 05.2024

Bachelor of Arts - Music

The University of Southern Mississippi

High School Diploma -

St. Amant High School

Similar Profiles

CREATE PROFILE
Catherine Norris