CATHERINE O’BRIEN

MBA charismatic leader with general management experience in luxury resorts, and bed and breakfast spas. As an enthusiastic, highly motivated professional who inspires and motivates a team of employees to succeed with recorded results of combined experience accomplished in managing, marketing, and producing results, increasing business performance in large luxury Resorts, Boutiques, and Bed and Breakfasts Spas. A leader who leads by implementing positive techniques creating a strong foundation of loyal customers and employee camaraderie with continuous and successful growth. Strategized in closing department gaps of communication increase performance and revenue. Motivates the team to contribute toward the effective success of the organization. Increases company visibility through excellent service, marketing, networking, and customer loyalty. ` CAREER HIGHLIGHTS Resort Interim General Manager Resort Front Desk Manager Resort Payroll Manager Manage national and international accounts. Direct, coach, and mentor staff Increasing sales, and customer portfolios Negotiate contracts with successful results. Manage Staff of 500 to 10,000 Took a new business to an international profitable corporation in a month. Direct, interviewed, and trained staff Initiated marketing strategy Build customer loyalty and increase client retention Trained in advanced cultural diversity. Certified to teach English as a second language. Leadership Penetrates untouched territories. Developed business plans. Exceed quarterly profit goals by 150%. First quarter profits increased client base from 0 to 36,000 in a month. Focused and adaptable bringing more than seven years of General Manager, experience and unsurpassed dedication to mission targets. Proficient in managing logistics, keeping accurate records, and organizing training to ready personnel, equipment, and supplies for field operations. Seek to apply leadership, decision-making, and organizational skills to a new position. Well-versed in developing performance-minded teams ready to tackle real-world challenges and achieve vital company procedures, protocols, and standards while preparing personnel for challenging tasks. Offering exceptional judgment, superior work ethic, and attention to detail combined with reliable, dedicated nature.

• Supervised a team of 1,000 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Documented and resolved staffing, marketing, and overflow which led to resolutions with positive results and increased revenue.
• Achieved improving cross-utilization of departments by completing team meetings with staff and implementing communication techniques increasing skills and closing the gaps of communication with accuracy and efficiency.
• Collaborated with a team of Banquet and Housekeeping in the development of an efficient and effective skill set in alignment with daily operations.
• Achieved teamwork of departments through effectively helping with resolving issues and communicating positive results increasing cooperation between departments.

I enjoy sailing for leisure and pleasure. I like to read and educate myself about the history and current events.  I plan once a year an international destination to ride horses native to the country I am visiting.  I was a competitor in the equine industry both equine jumping and western cutting and barrel racing and assisted family members with raising race horses.  I have been active in volunteer work with children and advancing their education.