Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine O'Brien

Brooklyn, New York,NY

Summary

Dynamic and results-driven professional with experience as a Shift Supervisor at The Salvation Army, adept in strategic planning and staff motivation. Proven track record in enhancing customer satisfaction and maintaining safety standards. Skilled in inventory control and record keeping, contributing to efficient operations and a positive workplace environment.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

The Salvation Army- Briarwood Family Shelter
08.2024 - Current


  • Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
  • Ensuring compliance with fire safety regulations.
  • Conducting regular inspections,responding to emergencies, including fires and other security breaches.
  • Maintaining accurate records of security incidents, fire drills and other relevant activities.
  • Providing leadership and guidance during emergency situations, including fire drills and evacuations.
  • Completing paperwork for new intakes.
  • Conducting regular security and fire safety system inspections.



Custodian

SuperB Concept Cleaning Services
05.2023 - 04.2024
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.

Woman Police Constable

Ministry of National Security
08.2009 - 09.2023
  • Performed general patrol services and provided traffic control.
  • Confronted and resolved emergency and non-emergency situations.
  • Protected life and property through enforcement of regulations and laws.
  • Maintained accurate records of incidents and investigations, contributing to a well-organized police department.
  • Managed crime scenes to protect personnel and preserve evidence.
  • Improved community relationships through proactive engagement and participation in local events.
  • Booked suspects into custody by processing mug shots and fingerprints.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Prepared and submitted incident reports regarding police activities and investigations.
  • Participated in specialized training programs, enhancing personal skills for better service to the community.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Provided testimony in court proceedings, resulting in a high rate of successful prosecutions.
  • Assisted victims of crime by providing support services referrals and acting as a liaison between them and other agencies involved in their cases.
  • Collaborated with fellow officers for successful crime prevention and resolution efforts.
  • Conducted surveillance operations aimed at identifying and apprehending suspects involved in criminal activity, leading to increased arrest rates.
  • Led undercover sting operations to target perpetrators of vice crimes.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Contributed to multi-agency task forces targeting specific criminal activities, increasing overall effectiveness against organized crime groups.

Education

High School Diploma -

Woodbrook Government Secondary
Trinidad And Tobago
06-1996

Skills

  • Cash handling
  • Customer-oriented
  • Staff motivation
  • Inventory control and record keeping
  • Strategic planning
  • Business administration
  • Problem-solving
  • Positive attitude
  • Workplace safety
  • Staff management

Timeline

Shift Supervisor

The Salvation Army- Briarwood Family Shelter
08.2024 - Current

Custodian

SuperB Concept Cleaning Services
05.2023 - 04.2024

Woman Police Constable

Ministry of National Security
08.2009 - 09.2023

High School Diploma -

Woodbrook Government Secondary

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Catherine O'Brien