Catherine Ogbolu
Anna,TX
Summary
Bilingual individual with expertise processing bankruptcy accounts in accordance with policies and regulations. Confident with ensuring accuracy in determining the appropriate actions for accounts after careful review and analysis. Multitasking Bankruptcy Specialist with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 20 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.
Overview
5
5
years of professional experience
Work History
Bankruptcy Specialist
LoanCare
08.2021 - Current
- Review and monitor active and non-active chapter 7, 13 and 11 bankruptcy cases
- Update bankruptcy filing and Increased Reaffirmation Agreement Filing
- Perform and assist with Forbearance and Post Forbearance options via investor guidelines
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies
- Communicated pertinent information to clients via phone, email, and mail
- Answered telephone calls and email messages within one-hour period
Senior Modified Mortgage SPOC Team Lead
Mphasis DigitalRisk/ Wells Fargo
08.2020 - 10.2021
- Assist and guide agents on better servicing of customers
- Set guidelines for continuous improvement, adherence and quality
- Implement company procedures
- Fielded incoming calls and escalated for Home Preservation Services Department
- Managed Loss Mitigation, Forbearance and Post Forbearance options
- Steered customers on Loss Mitigation and Post Forbearance options via investor guidelines
- Managed over 50 calls per day
- Exercised leadership capabilities by successfully motivating and inspiring others
Bankruptcy Specialist
Exeter Finance LLC
04.2018 - 10.2019
- Review and monitor active chapter chapter 7 and 13 cases for potential future payments, negotiation and reduction of balance. Reaffirmation agreement and modification.
- Investigate value of collateral
- Examine Bankruptcy Court with exception to filings, motions by customer’s attorneys and motions set forth by court
- Prepare proof of claim, and motion for relief
- Monitors and follows up on plan confirmation, dismissal of bankruptcy and discharge of debt
- Process bankruptcy in accordance with policies, procedures and processes
- Ensures compliance with Exeter’s policies, procedures, state/federal laws, regulations and standards.
Education
Some College (No Degree) -
Collin County Community College
Plano, TXSome College (No Degree) -
Champions School of Real Estate
Dallas, TXSome College (No Degree) - Cyber Security
Southern Career Institute
Austin, TXSkills
- Strong analytical skills with exceptional attention to detail
- Strong project management skills and plan maintenance
- Strength in innovative program planning, coordination and implementation
- Knowledge of hardware and software architectures and their components
- Ability to effectively manage multiple projects and tasks
- Familiarity with creating financial estimates for infrastructure projects and tracking
- Ability to perform cost/benefit assessments
- Strong leadership and negotiation skills
- Effective communication skill - written and verbal
- Dependable and team oriented/at all levels of organization
- Successful in establishing productive work relationships with customers, consultants and colleagues
- RELATED SKILLS
- MS Windows NT 40, MS Word, MS Office, MS Project, Excel, Power Point, Fiserv Lending Portal, LPS, Pacer, National Data Center (NDC), LexisNexis, Aacer, Citrix, BlackNight ER (Early Resolution), GEM (Global Event Management), ICMP (Imaging & Content Management Platform), Universal Softphone Cisco, Interaction Desktop (I4), Telepath, EllieMae (AIQ) Desktop, DLV Live, Oracle
- Database Research
- Data Communications
- Regulatory Compliance
- Bankruptcy Processes
- Excellent Team Leadership
- Monitoring Plans
Accomplishments
ACHIEVEMENTS
Threats and Vulnerabilities (Course)
Awarded: Jan 2023
Description:
In-depth look at the various threats and vulnerabilities faced by every organization and technology user. Includes threats and vulnerabilities related to hardware, software, and people, including a detailed review of social engineering as used by various threat actors. Also includes how to identify and compare several types of attacks and related impacts.
Web Application Security and Project Management (Course)
Awarded: Jan 2023
Description:
Introduction to web application security. Includes mindset, discipline, methods, and specific technical knowledge.
Cryptography and Access Management (Course) Awarded: Dec 2022
Description:
Methodologies and concepts of Cryptography and Access management. Includes exposure to different cryptography algorithms used to ensure safe transmission, storage, and use of sensitive data. Also includes how to implement various access management controls and account management practices.
Logging and Monitoring (Course)
Awarded: Nov 2022
Description:
Analyze and interpret various security related logs produced by different security related technologies. The focus is on standard logs, intrusion detection and prevention systems. Basics of forensics analysis and chain of authority are also included.
Network Defense (Course)
Awarded: Oct 2022
Description:
Overview of the various hardware and software tools available to defend a network against attack. Includes assessing the security posture of an organization and understanding the possible impact of various vulnerabilities, as well as the concepts of penetration testing and vulnerabilities testing.
System Administrative (Course)
Awarded: Oct 2022
Description:
System Administration basics from a security orientated perspective. Includes general system administration information on installing and configuring network component, OS familiarity, scripting, threats, vulnerabilities, secure protocols, and secure system design.
Networking Foundations (Course)
Awarded: Sep 2022
Description:
Technical skills required in network administration and support. Includes information on media, topologies, protocols and standards, network support, and the knowledge and skills to sit for network certification
Timeline
Bankruptcy Specialist
LoanCare
08.2021 - Current
Senior Modified Mortgage SPOC Team Lead
Mphasis DigitalRisk/ Wells Fargo
08.2020 - 10.2021
Bankruptcy Specialist
Exeter Finance LLC
04.2018 - 10.2019
Some College (No Degree) -
Collin County Community College
Some College (No Degree) -
Champions School of Real Estate
Some College (No Degree) - Cyber Security
Southern Career Institute
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