Catherine O'Hagan
Dispatch Manager
Maplewood,USA
Summary
I am a skilled dispatcher with more than 20 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. I'm a dependable dispatcher highly effective at maintaining tight delivery schedules and keeping customers satisfied.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Dispatch Manager
Magnum Dedicated
05.2021 - 04.2025
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Supervised driver dispatching, route planning and vehicle tracking for over 12 drivers.
- Reported delays, accidents, or other traffic and transportation situations.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for groom attendance and hard work.
Dispatcher
Central States/Forward Air Corp.
02.2019 - 03.2019
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
- Reported delays, accidents, or other traffic and transportation situations.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for groom attendance and hard work.
Dispatcher
Multi-Modal
04.2000 - 01.2010
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Provided dispatch support for roadside assistance calls.
- Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers.
- Reported delays, accidents, or other traffic and transportation situations.
- Oversaw investigation and resolution of customer and vendor issues.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Accurately and efficiently responded to over 1000 daily requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked all changes in computer system to keep records current and accurate.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
Education
Certificate - Medical Assisting
Everest Institute
Eagan, MN 01.2010 - 01.2012
Skills
- Processing orders
- Adjusting routes
- Delivery procedures
- Delegating work
- Data entry
- Schedule coordination
- Coordinating urgent deliveries
- Customer relationship management
- Training new hires
- Problem resolution
- Insurance billing
- Communications
- Supervision
- Business operations
- Planning and coordination
- Customer service
- Team building
- First Aid/CPR
Timeline
Dispatch Manager
Magnum Dedicated
05.2021 - 04.2025
Dispatcher
Central States/Forward Air Corp.
02.2019 - 03.2019
Certificate - Medical Assisting
Everest Institute
01.2010 - 01.2012
Dispatcher
Multi-Modal
04.2000 - 01.2010
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