Catherine O'Lear
Nanticoke,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
Lioness Cleaning Co LLC.
Nanticoke, PA
07.2022 - Current
- Swept, mopped, scrubbed and waxed floors.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Removed spots from rugs using appropriate methods.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Distributed flyers to local businesses and residential areas.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Sales Associate
Turkey Hill
Nanticoke, PA
12.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
Key Holder Supervisor
Dollar General Market
McAdoo-Nantocoke, PA
03.2018 - 06.2020
- Recruited, interviewed and trained new key holders.
- Maintained a safe and secure environment within the store.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Implemented loss prevention measures to protect against theft and fraud.
- Assisted customers in locating products throughout the store.
- Supported the Store Manager in daily operations activities as needed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2018
Skills
- Cleaning and sanitizing
- Scheduling
- Order Fulfillment
- Problem Resolution
- Positive and professional
- Customer Service
- Computer Proficiency
- Cash Handling
- Shift Scheduling
- Work Planning and Prioritization
- SOP Adherence
- Attention to Detail
- Staff Training
References
References available upon request.
Timeline
Environmental Services Housekeeper
Lioness Cleaning Co LLC.
07.2022 - Current
Sales Associate
Turkey Hill
12.2021 - 07.2022
Key Holder Supervisor
Dollar General Market
03.2018 - 06.2020
High School Diploma -
Commonwealth Charter Academy
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