Catherine Oliva
Hemet,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations manager
Raising canes
03.2020 - Current
- Key responsibilities are to lead a team of over 80 Crewmembers, while maintaining operational standards within the restaurant
- Streamlined new learning and development techniques and practices to improve retention rates
- Responsible for onboarding and hiring, and following up with performance management, saw a 19% increase in Crewmember retention and a decrease in turnover by 15%
- Employee satisfaction also increased by 30% during my time as lead on learning and development.
Project Manager
American Non Stop Label
07.2018 - 03.2020
- Key responsibilities were to run operations while staying sales driven but profit smart, and increasing productivity
- Leading a team of over 15 back of house employees and spearheading new training procedures that reduced training time by 5% and decreasing average labor hours by 3.5%
- Running operations while incorporating new projects to creating stronger communication skills amongst employees
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Administrative Assistant
American Non Stop Label
08.2017 - 08.2018
- Main responsibilities while working at American Non Stop Label, communicate effectively and sympathetically towards any issues that may have arisen; assisted with any Customers having difficulty navigating our ordering system, receiving ordering or billing issues
- Administrative and clerical tasks were also incorporated into my daily tasks to ensure company standards were being upheld
- I worked independently and was in charge of 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention and reduce client turnover.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Associate Trainer
Panera Bread
07.2015 - 07.2017
- As an associate trainer, I had many different responsibilities; Train new employees, run a shift with managerial duties, train and enforce new training regiments and company policies
- While working here, it was my first experience with managerial tasks and being a team leader, but also creating new training tactics and implementing them with new employees
- This was my first promotion with recognition to my work ethic.
Education
Certificate in Project Management - Project Management
Google
10.2024
Associates Degree Business Administration -
Mount San Jacinto College
01.2022
Skills
- Bi-lingual, fluent in Spanish
- Microsoft Office, Zoom, Office Suites
- Project Management
- Interpersonal skills
- Communications
- Critical Thinking
- Team Leader
- Independent
- Conflict Resolution
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Charactertraits
- Responsible
- Detail Orientated
- Self-Sufficient
- Adaptable
Timeline
Operations manager
Raising canes
03.2020 - Current
Project Manager
American Non Stop Label
07.2018 - 03.2020
Administrative Assistant
American Non Stop Label
08.2017 - 08.2018
Associate Trainer
Panera Bread
07.2015 - 07.2017
Certificate in Project Management - Project Management
Google
Associates Degree Business Administration -
Mount San Jacinto College
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