Summary
Overview
Work History
Education
Skills
Timeline
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Catherine O'Neil

Byron,MN

Summary

Energetic Event Manager with 15 year successful career in planning, coordinating and executing in-person and online events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. With a reputation for reliability and excellence is built on my proven track record in managing concurrent projects with composure and efficiency.

Overview

18
18
years of professional experience

Work History

Meeting and Events Manager

PRMIA
08.2022 - Current
  • Orchestrated a diverse range of successful events, including conferences, multi-continent meetings, and webinars, contributing to increased engagement and support
  • Developed and maintained comprehensive event timelines, ensuring seamless execution within specified budgets and timelines
  • Collaborated with internal teams and external vendors to secure venues, catering, A/V equipment, and other essential event services
  • Coordinated with key stakeholders, sponsors, and partners to align event objectives with the nonprofit's mission, effectively communicating the organization's goals and values
  • Managed event budgets, negotiating with vendors to optimize costs while delivering high-quality services and experiences
  • Consistently achieved a 25% to 50% reduction in event budgets across all projects
  • Worked closely with the marketing team to create compelling promotional materials and strategies, leveraging social media and other channels to enhance event visibility
  • Conducted post-event evaluations, analyzing key performance metrics, gathering feedback, and providing valuable insights for continuous improvement
  • Produced detailed reports outlining attendance, financial outcomes, and the overall success of each event.

Spa Manager

Healing Touch Spa
11.2019 - 07.2022
  • Successfully led the spa through the challenges of the reopening phase in June 2020, implementing innovative strategies that preserved jobs and contributed to significant business growth
  • Achieved substantial increases in sales by developing and executing effective sales and marketing strategies
  • Designed and managed membership programs, fostering customer loyalty and contributing to a thriving community within the spa
  • Provided hands-on leadership to a team of spa professionals, ensuring high service standards and a positive work environment
  • Conducted regular staff training sessions, contributing to the continuous improvement of service quality.

Development Manager

Valley Community Healthcare
08.2017 - 07.2019
  • Participates in organizational strategic planning and oversees yearly development goals, assessing quarterly
  • Manage daily operations for the development department which includes, but is not limited to, event planning, executing membership services and benefits
  • Create an effective annual development plan with strategies, goals, and objectives
  • Develop actionable plans for growing the donor database and strengthening relationships with businesses and residents in the community
  • Create and manage distribution of annual appeal and quarterly newsletter
  • Act as liaison with local Chambers of Commerce and community events
  • Manage event budgets and all event-related expenses and assist in all account reconciliation
  • Manage DonorPerfect CRM
  • Create and manage social media presence
  • Negotiate ancillary contracts with vendors
  • Train and manage volunteers for office duties and donor events.

Chamber Administrator/Office Manager

Granada Hills Chamber of Commerce
08.2016 - 01.2017
  • Manage all day-to-day interactions of the Chamber of Commerce between local businesses, government agencies, and the public
  • Manage daily operations for the GH Chamber which includes, but is not limited to, event planning, executing membership services and benefits, AR and AP
  • Develop actionable plans for growing membership and strengthening benefits for businesses and residents in the community
  • Manage event budgets and all event-related expenses and assist in all account reconciliation
  • Implement ChamberMaster CRM
  • Create and manage the social media presence of the chamber
  • Negotiate ancillary contracts with vendors
  • Train and manage volunteers for office duties and official chamber events
  • Senior point of contact for all Chamber interactions and inquiries via phone, email, and in-person
  • Event management for monthly breakfasts, luncheons, evening mixers, new member receptions, and ribbon cutting ceremonies
  • On-site anticipatory presence, focused on taking advantage of any previously unrecognized opportunities to maximize Chamber presence and reputation within the community.

Office Manager

LSF Pool Service
07.2015 - 08.2016
  • Coordinate all office services and functions relative to clients' needs
  • Perform general office duties such as managing all customer and vendor accounts, AR and AP, operating office machines and all office correspondence
  • Create and maintain proper office procedures and manual of standard office protocol
  • Manage office budget and all event-related expenses and assist in all account reconciliation
  • Write all new client contracts
  • Schedule all new and existing clients and manage owner/company calendar
  • Manage social media accounts
  • Negotiate ancillary contracts with all levels of vendors
  • Interact with local media for business promotions and business ads
  • Main contact for all donations and support for various local charities.

Event/Project Manager

I.D.E.A/ Makita USA
12.2014 - 07.2015
  • Conceptualize and implement format and timeline for Makita 100 Anniversary Celebration 3-Day Event, with an expected attendance of 500 guests and staff
  • Optimize allocation of the $1,800,000 budget for planning, hospitality, travel, and headliners' entertainment
  • Arrange a closely booked timeline over three days with 'to the minute' event transitions involving hundreds of participants
  • Work closely with Terranea Resort and Spa to plan optimal experience for corporate dignitaries and Makita distributors, including delicate cultural ceremonies of key social import
  • Negotiate ancillary contracts with all levels of vendors, from florists to Trump National Golf Course
  • Hired, trained, and managed call center staff to answer all event-related questions from invited guests
  • Senior point of contact for all expected attendees, providing responses to travel questions, budgetary approvals, and assisting with related ticketing changes
  • On-site event management, monitoring efficient flow as well as guest satisfaction in real-time
  • Prompt reaction and resolution to any unforeseen issues or changes to the prearranged itinerary
  • On-site anticipatory presence, focused on taking advantage of any previously unrecognized opportunities to maximize brand impact and goodwill
  • Created follow-up protocols after the event to work with Makita Marketing to implement ideas for improvement, post-event feedback, and vendor performance.

Project Manager/Event Manager

MCW Fuels, Inc
10.2013 - 12.2014
  • Event Manager for various conventions and meetings within the fuel industry for 5-200 attendees
  • Manage event budgets and all event-related expenses and assist in all account reconciliation
  • Oversee company representation and participation at events, overseeing event registration including registration procedures, name badges, and ordering and dissemination of all event materials
  • Created a follow-up protocol after events to work with staff members to implement ideas for improvement, post-event feedback, and vendor performance
  • Correspondence with retained law firms and outside corporate entities on behalf of the Branding Manager and Human Resources Director
  • Assisted Human Resources Director
  • Assisted in pipeline/forecast and management
  • Maintained employee files and all matters related to HR compliance
  • Calendar management and booking of domestic and international travel.

Project & Office Manager/Events

LifeSOULutions That Work, LLC
03.2008 - 09.2013
  • Coordinated and assisted with 8 to 10, three to seven-day annual seminars of 50 - 700 attendees at various locations throughout Southern California
  • Worked closely with the marketing team to coordinate marketing, print materials, and email campaigns to consultants, affiliates, students, and potential clients
  • Served as a liaison between fellow staff and clients, vendors, and business partners to ensure deliverables are on time and within budget
  • Worked with sales, marketing, and accounting to provide accurate financial reporting, ensure timely and accurate invoicing from vendors, and monitor receivables for projects
  • Managed new product/course development
  • Improved the operational systems, processes, and policies in support of the organization's mission - specifically, support better management reporting, information flow, and management business process and organizational planning
  • Managed all internal company documents, audio, videos, teaching materials, artwork archived materials, and intellectual property
  • Heavy calendar management, requiring interaction with staff, clients, high-profile entities, and various executive assistants to coordinate very complex meetings and seminars
  • Developed and implemented improved office procedures between the sales department and the accounting department, including CRM database
  • Developed operations manual that includes but is not limited to hiring and orientation procedures, staff exit procedures, company staff contact information, standard operating procedures, and organization chart
  • Managed 2 storage units of inventory of various company products - reconciling inventories and all shipping and receiving.

Coordinator, Creative Warner Home Video

Spherion/Warner Home Video
01.2006 - 03.2008
  • Designed and built a website for the International Home Video team as an online project library
  • Prepared project-related information packets for press/production offices
  • Proficient with SAP software for tracking varied projects with Warner Brothers Studios approved vendors
  • Arranged travel and other itinerary issues for department travel to Comic-Con Convention
  • Maintained an extensive Filemaker database, including confidential 3rd party information, updated daily
  • Updated Film Projects folders and related projects
  • Research related current film projects.

Education

Political Science And Government

San Diego State University
San Diego, CA

Skills

  • Menu Planning
  • Risk Assessment
  • Volunteer Coordination
  • Logistics Coordination
  • Social Media Promotion
  • Onsite Execution
  • Brand Awareness
  • Public Relations
  • Entertainment Booking
  • Budget Management
  • Team Leadership

Timeline

Meeting and Events Manager

PRMIA
08.2022 - Current

Spa Manager

Healing Touch Spa
11.2019 - 07.2022

Development Manager

Valley Community Healthcare
08.2017 - 07.2019

Chamber Administrator/Office Manager

Granada Hills Chamber of Commerce
08.2016 - 01.2017

Office Manager

LSF Pool Service
07.2015 - 08.2016

Event/Project Manager

I.D.E.A/ Makita USA
12.2014 - 07.2015

Project Manager/Event Manager

MCW Fuels, Inc
10.2013 - 12.2014

Project & Office Manager/Events

LifeSOULutions That Work, LLC
03.2008 - 09.2013

Coordinator, Creative Warner Home Video

Spherion/Warner Home Video
01.2006 - 03.2008

Political Science And Government

San Diego State University

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Catherine O'Neil