CATHERINE OREILLY

• Conducted thorough investigations to gather evidence and support case resolution.
• Drafted comprehensive summaries of investigations tailored for court proceedings.
• Leveraged cutting-edge software for managing cases and tracking evidence.
• Worked independently to gather intake information and client details around accident incidents and slip and fall cases.
• Networked with like-minded professionals to create a best practices document for use in training new investigators.

Webster, Tx

• Delivered food orders efficiently to customers, ensuring timely service and satisfaction.
• Navigated local routes effectively to optimize delivery times and reduce delays.
• Maintained accurate records of deliveries and payments for seamless transaction processing.
• Communicated with team members to coordinate order pickups and streamline operations.
• Conducted vehicle inspections regularly to ensure safety and compliance with regulations.
• Assisted in training new drivers on delivery protocols and customer service standards.
• Resolved customer inquiries and issues promptly, enhancing overall service experience.
• Monitored inventory levels for delivery supplies, ensuring availability for operational needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Delivered documents to clients within allotted time frame efficiently and with proper reporting about the return of service.
• Maintained accurate records of service requests and customer interactions in management software.
• Implemented feedback mechanisms to enhance overall service quality and client satisfaction.

• Analyzed supplier performance to enhance procurement efficiency and reliability.
• Collaborated with cross-functional teams to define procurement strategies aligned with organizational goals.
• Developed and maintained strategic relationships with key suppliers to negotiate favorable terms.
• Prepared detailed purchase orders and ensured compliance with corporate policies and procedures.