Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Orozco

Joliet,IL

Summary

Dynamic sales professional with over a decade of customer service, account management, and business development experience. Proven track record of exceeding sales goals, managing key accounts, and delivering exceptional customer experiences. Skilled in CRM systems, sales pipeline management, and strategic client negotiations. Passionate about innovative solutions and eager to contribute expertise to Tesla’s mission.

Overview

15
15
years of professional experience

Work History

Collision Assistant Billing Manager

Bill Kay Buick-GMC
Downers Grove, USA
07.2024 - Current
  • Oversee daily billing operations in a high-volume auto collision center
  • Reconcile office records with department accounts and prepare invoices for insurance adjusters
  • Intermediate experience using CCC One for billing, estimates, and insurance documentation
  • Provide administrative support including scheduling, customer service, and financial reporting

Office Manager/Sales

Elite Auto Center Automotive
Naperville, USA
08.2017 - 07.2024
  • Managed office operations including payroll, vendor relations, and financial reporting
  • Produced P&L, A/R, A/P, and monthly cash flow reports using QuickBooks
  • Maintained accurate audit-ready financial records and improved office efficiency by streamlining processes
  • Provided high-level customer service and coordinated client scheduling

Metalworking Sales Account Manager

MSC Industrial Supply Co.
Wood Dale, USA
01.2011 - 08.2017
  • Managed 300+ client accounts, generating $2.3M+ in annual sales while consistently exceeding sales goals by up to 120%
  • Followed MSC’s structured sales process and documented methodology in CRM (AS400, Salesforce)
  • Negotiated and renewed enterprise contracts, ensuring compliance and long-term revenue growth
  • Prepared financial models forecasting corporate account performance and presented results to leadership teams
  • Conducted quarterly business reviews, communicated contract performance, and implemented corrective actions
  • Delivered strategic account plans, proposals, and financial-based sales presentations to key stakeholders
  • Built strong, long-term client relationships to improve retention and drive business growth

Education

Associate’s Degree - Business, Management & Communications

Morton College
Cicero, IL

High School Diploma - General Studies

Our Lady of Tepeyac
Chicago, IL

Skills

  • Customer service
  • Sales
  • CRM tools
  • Salesforce
  • AS400
  • CCC One
  • Microsoft Office Suite
  • Financial reporting
  • Consultative selling
  • Account management
  • Enterprise contract negotiations
  • Client engagement
  • Product presentations
  • Pipeline management
  • Verbal communication
  • Written communication
  • Organizational skills
  • Attention to detail

Timeline

Collision Assistant Billing Manager

Bill Kay Buick-GMC
07.2024 - Current

Office Manager/Sales

Elite Auto Center Automotive
08.2017 - 07.2024

Metalworking Sales Account Manager

MSC Industrial Supply Co.
01.2011 - 08.2017

Associate’s Degree - Business, Management & Communications

Morton College

High School Diploma - General Studies

Our Lady of Tepeyac

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