Catherine Ortlund
West Chicago,IL
Overview
6
6
years of professional experience
Work History
Head Waitress
Osteria Trulli
05.2021 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Acted as Manager when needed
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new staff
Waitress
Romano Mercato Italiano
11.2017 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Organized catering orders and large parties
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
Education
Bachelor of Science - Community Health Services
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
Nutrition & Sustainability
Borromini Institute
Rome Italy05.2023
Skills
- Speaks Conversational Italian
- Experienced in Customer Service
- Advanced Conflict and Complaint Resolution
- Accurate money handling
- Guest relations
Service & Engagement
- Lions Club International October 2016-Present
- St. John Neumann Catholic Church December 2017-Present
- Hunting Ridge Elementary Volunteer August 2016-Present
- Alpha Gamma Delta Sorority November 2021-August 2023
- Nursery Volunteer October 2022-December 2022
Timeline
Head Waitress
Osteria Trulli
05.2021 - Current
Waitress
Romano Mercato Italiano
11.2017 - 02.2020
Bachelor of Science - Community Health Services
University of Illinois At Urbana-Champaign
Nutrition & Sustainability
Borromini Institute
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