Catherine Osborn
7325 N. Dakota Ave,MD
Summary
Detail-oriented individual with exceptional communication and crisis management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Access Specialist
Medstar Health
12.2024 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Improved client access to resources by implementing efficient scheduling and appointment systems.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
EMRC/SYSCOM Dispatcher
Maryland Institute for Emergency Medical Services Systems
08.2023 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitor aircraft for flight safety
- Notify and communicate updates with Trauma Centers
Front Office Secretary
Baltimore County Public Schools
08.2022 - 08.2023
- Improved document organization through implementation of an effective digital filing system.
- Streamlined front office operations by implementing efficient filing and organizational systems.
- Collaborated with team members to maintain a clean, welcoming reception area for visitors and clients.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Mitigated potential conflicts by proactively addressing concerns from both employees and parents.
- Supported event planning initiatives, coordinating logistics and contributing to successful execution of events.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
- Assisted in the preparation of important documents, improving efficiency in office communication and processes.
- Managed scheduling for staff, ensuring optimal time management and increased productivity.
Operating Room Secretary/Scheduling Coordinator
Johns Hopkins Hospital
01.2022 - 03.2022
- Received and relayed information pertinent to patient care
- Prioritized and scheduled cases
- Maintained operating room supply levels
- Completed operating room posting forms
- Communicated with surgical team
Police Dispatcher/911 Call Taker
Baltimore County Government
08.2013 - 11.2018
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Keystone National Highschool
Bloomsburg, PASkills
- Customer support
- Incident response
- Maintaining records
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Multi-line phone system
- Verbal and written communication
- Active listening
- Decision-making
- Dispatching procedures
- Flexible and adaptable
Timeline
Access Specialist
Medstar Health
12.2024 - Current
EMRC/SYSCOM Dispatcher
Maryland Institute for Emergency Medical Services Systems
08.2023 - 08.2024
Front Office Secretary
Baltimore County Public Schools
08.2022 - 08.2023
Operating Room Secretary/Scheduling Coordinator
Johns Hopkins Hospital
01.2022 - 03.2022
Police Dispatcher/911 Call Taker
Baltimore County Government
08.2013 - 11.2018
Keystone National Highschool
Similar Profiles
Stefan Rasinski, DPT, OCS, SCS, CSCSStefan Rasinski, DPT, OCS, SCS, CSCS
Clinical Spec PT Float at MedStar HealthClinical Spec PT Float at MedStar Health
Theresa KamaraTheresa Kamara
Customer Support Specialist at MedStar HealthCustomer Support Specialist at MedStar Health
AQUILA MCDONALDAQUILA MCDONALD
Patient Service Coordinator at MedStar HealthPatient Service Coordinator at MedStar Health
Kayce BarthKayce Barth
ALS Transport Paramedic at MedStar HealthALS Transport Paramedic at MedStar Health
Jaron HakansonJaron Hakanson
Farm Equipment Operator at Krush FarmsFarm Equipment Operator at Krush Farms