Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Osborne

Harmony,NC

Summary

Motivated to help others. With 30+ years of customer service in many different fields, I thrive in a role that allows me to help others. I feel that my knowledge and experience would make me a great asset to the company.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Miracle-Ear
12.2017 - 06.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked with patients to schedule tests and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Patient Service Representative

Piedmont Medical Facility
06.2011 - 08.2011
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

High School Diploma -

North Mecklenburg High School
Huntersville, NC
06.1984

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling
  • Customer Service
  • Insurance Verification
  • Patient confidentiality
  • Verbal and written communication
  • Patient documentation
  • Patient Records Management
  • Scheduling

Timeline

Patient Care Coordinator

Miracle-Ear
12.2017 - 06.2023

Patient Service Representative

Piedmont Medical Facility
06.2011 - 08.2011

High School Diploma -

North Mecklenburg High School

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Catherine Osborne