Catherine Ouellette
Cherry Valley,MA
Summary
Dynamic and empathetic professional with a proven track record at Seven Hills Foundation, excelling in creating secure environments and enhancing resident engagement. Skilled in behavior monitoring and client relationship management, I've effectively collaborated with healthcare professionals and led teams to ensure comprehensive care. Achieved notable improvements in resident well-being through innovative activity planning and crisis management.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Assistant Resident Director
Seven Hills Foundation
Hudson, MA
05.2021 - Current
- Created a safe and secure living environment for all individuals.
- Provided guidance and support to residents regarding their personal needs on a day-to-day basis.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Supported individuals in their home environment to ensure that safety regulations are met.
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
- Supervised new personnel within the facility according to Seven Hills' requirements.
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Filling in for the Resident Director's position by working with the team, attending RD/TMR meetings, managing staff schedules, handling banking, overseeing house and individual finances, scheduling and attending medical appointments, and updating and organizing all required documentation.
Direct Care Support
Seven Hills Foundation
Hudson, MA
04.2017 - Current
- Performed medication administration duties as required by policy.
- Maintained accurate documentation of all services provided to residents.
- Supported family relationships and outside agencies regarding resident needs.
- Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
- Helped by covering open shifts
Paraprofessional
LEICESTER PUBLIC SCHOOLS
Leicester, USA
09.2008 - 08.2016
- Successfully transitioned sixth graders into the middle school setting and eighth graders into the high school setting
- Encouraged students to be understanding of others
- Supervised field trips to local parks, fire stations and zoos
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Worked with an average of 6 students per class
Substitute Teacher
LEICESTER PUBLIC SCHOOLS
Leicester, USA
10.2006 - 06.2008
- Worked with an average of 20 students per class
- Taught English Literature to grades 9-12
- Instructed 9-12th grade levels of Algebra I and Algebra II to a class of 15-20 students
- Established and enforced rules for behavior and procedures for maintaining order in a classroom I was substituting
Teller
SHAWMUT BANK
Worcester, USA
06.1992 - 12.1994
- Managed opening and closing times for the main branch
- Processed sales referrals and promoted bank services and products, resulting in [number]% branch sales increase
- Processed cash withdrawals
- Adhered to Shawmut Bank's security and audit procedures
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
House Manager
W.A.A.R.C
Worcester, USA
09.1990 - 06.1992
- Verbally interacted with house clients throughout the day
- Engaged clients with games, puzzles and outdoor activities
- Maintained the clients with engaging activities in public situations
- Promoted good behaviors by using the positive reinforcement method
- Maintained accurate daily records of client's individual activities, behaviors, meals and naps
- Advocated 3 clients to meet their needs by scheduling doctor, dentist and haircut appointments as well as shopping for new clothing
- Discussed good hygiene with the house clients
- Maintained the house budget
- Grocery shopped and cooked meals for house clients and staff
- Delegated chores for each client
- Designed a visual chart so clients can understand what chores they had and what they needed to get done to keep their house clean
Head Teller
MECHANICS BANK
Worcester, USA
09.1983 - 05.1990
- Managed opening and closing times for the main branch
- Established new customer accounts including checking, savings, lines of credit and loans
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Trained employees on cash drawer operation
- Adhered to Mechanics Bank's security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Reported daily averages and shortages to the operations department
- Maintained confidentiality of bank records and client information
- Supplied tellers with coin and currency as needed
- Directed specific questions to appropriate branch personnel
- Delivered prompt, accurate and excellent customer service
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA01.1982
Skills
- Kind and empathetic
- Fast learner
- Performed well in a high-demand, fast-paced environment
- Problem solving
- Positive and encouraging
- Organized and efficient
- Motivated team player
- Accomplished in special education
- Meal preparation
- Role modeling
- Safety practices
- Client relationship management
- Family relationship development
- Peer mediation
- Resident engagement
- Daily living assistance
- Activity planning
- Behavior monitoring
Certification
- Map Certification
- First aid/Safety Care
- CPR Certified
Accomplishments
- Substitute Teacher, 2 years, 6-12
- Special Education Experience, 8 years, 6-12
- Paraprofessional
- Direct Care Support
- Assistant Resident Director
Timeline
Assistant Resident Director
Seven Hills Foundation
05.2021 - Current
Direct Care Support
Seven Hills Foundation
04.2017 - Current
Paraprofessional
LEICESTER PUBLIC SCHOOLS
09.2008 - 08.2016
Substitute Teacher
LEICESTER PUBLIC SCHOOLS
10.2006 - 06.2008
Teller
SHAWMUT BANK
06.1992 - 12.1994
House Manager
W.A.A.R.C
09.1990 - 06.1992
Head Teller
MECHANICS BANK
09.1983 - 05.1990
High School Diploma -
Doherty Memorial High School
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