Catherine Owen

Develope and maintain customer accounts by accurately entering data into the company's database. Maintain accurate records of customer interactions, transactions, comments, and complaints. Create new customer accounts in accordance with company policies and procedures. Ensure customer satisfaction through timely responses to inquiries, resolving issues and providing helpful information. Perform daily administrative tasks such as filing paperwork, preparing reports and updating databases. Respond to emails from customers regarding their accounts or orders in a professional manner. Collaborate with internal teams such as sales, marketing, finance and operations to ensure efficient customer service delivery. Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Compute accurate sales price for customers purchase. Prepare and sell a broad range of customized product to individuals and commercial accounts. Manage quality communication, customer support and product representation for each account. Interact with customers to follow-up on shipping statuses and expedite orders. Promptly respond to general inquiries from co-workers, Sales Reps. and customers via phone, e-mail and fax. Guarantee positive customer experience and strive to resolve all customer complaints. Responsible for processing customers order in a timely manner and guarantee high level of customer service. Assist customers in finding alternate items if currently out-of-stock on generic items. Recommend, select and help locate the best item based on customer needs and desires. Regularly seek out opportunities to up sell and add on additional products. Communicate all production needs or issues to appropriate supervisors or scheduler. Process product returns and exchanges.