Catherine Ozual
Miami,FL
Summary
Seasoned hospitality expert with a strong background in accounting and payroll, alongside practical experience in guest service and cocktail waitressing. Proficient in handling financial transactions and client verification, delivering exceptional guest experiences. Recognized for achieving a balance of precision and warm service in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accountant Assistant / Bookkeeper
TC Financial
Remote
01.2021 - 02.2025
- Managed bookkeeping, accounts payable/receivable, and payroll for over 50 clients efficiently.
- Ensured compliance with sales tax and state tax filings during financial statement preparation.
- Resolved billing discrepancies through collaboration with vendors and clients.
- Identified discrepancies leading to significant cost reductions for the business.
- Delivered accurate financial reports consistently under tight deadlines.
- Safeguarded sensitive financial data with meticulous attention to detail.
- Processed employee payroll using advanced payroll software.
Front Desk Manager
Centro De Salud Primaria
Hollywood, Florida
01.2019 - 01.2021
- Managed front desk and medical assistant teams to boost operational efficiency.
- Streamlined procedures, significantly reducing patient check-in times.
- Implemented new billing and reservation system, minimizing errors.
- Managed budgets, supply orders, and daily reports for financial accuracy.
- Resolved patient concerns promptly to uphold high satisfaction levels.
- Coordinated with doctors and departments to ensure seamless operations.
- Conducted training sessions that enhanced staff retention and performance.
- Handled patient inquiries and resolved issues to enhance customer satisfaction.
- Coordinated appointment scheduling and maintained patient records for accuracy.
Head Cocktail Server
Goldrush
Miami, FL
02.2018 - 10.2018
- Conducted training for new servers on menu items and cocktail preparation to elevate service standards.
- Oversaw cocktail service staff, maintaining high-quality guest experiences throughout shifts.
- Enhanced operational efficiency by optimizing staff shift schedules for peak hours.
- Fostered strong relationships with regular customers through personalized service.
Accountant Assistant
Peter R Cabrera
Cary, North Carolina
01.2016 - 01.2018
- Executed full-cycle bookkeeping support, encompassing data entry, bank reconciliations, and expense tracking.
- Assisted with payroll processing, tax preparation, and month-end reporting for multiple businesses.
- Prepared financial statements including balance sheets, income statements, and general ledger reports.
- Communicated directly with clients to gather missing documentation and resolve financial discrepancies.
- Supported CPA in year-end closing procedures and tax filings to ensure compliance.
- Conducted internal audit of owner's secondary business, identifying and tracking fraudulent activities.
- Compiled audit findings, leading to enhanced internal controls and substantial cost savings.
- Maintained accurate financial records by performing daily bookkeeping tasks and preparing month-end closing entries.
Guest Services Supervisor
E11EVEN Miami
Miami, FL
03.2014 - 06.2015
- Trained staff on service standards and company policies to enhance performance.
- Oversaw scheduling and staffing to maintain optimal service levels.
- Delivered clear, professional customer service in a fast-paced environment while handling sensitive financial transactions.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Managed a cash drawer with high accuracy by running and reconciling daily financial reports to ensure all totals matched the cash on hand.
- Prepared shift-opening cash requirements, including calculating and organizing funds needed to distribute palladium payments to entertainers.
- Processed customer payments efficiently while verifying client identities and account information to maintain security and compliance.
- Maintained organized financial documentation throughout the shift, and resolved discrepancies promptly.
Education
Some College (No Degree) - Accounting
Miami Dade College
Miami, FLSkills
- Customer engagement and VIP services
- Sales enhancement techniques
- Team development and training
- Accounting support
- Multitasking and prioritization
Certification
Certified Personal Trainer (CPR Certified), ISSA, 07/01/25
Languages
Spanish
Native/ Bilingual
Timeline
Accountant Assistant / Bookkeeper
TC Financial
01.2021 - 02.2025
Front Desk Manager
Centro De Salud Primaria
01.2019 - 01.2021
Head Cocktail Server
Goldrush
02.2018 - 10.2018
Accountant Assistant
Peter R Cabrera
01.2016 - 01.2018
Guest Services Supervisor
E11EVEN Miami
03.2014 - 06.2015
Some College (No Degree) - Accounting
Miami Dade College