Summary
Overview
Work History
Education
Skills
Timeline
Generic
Catherine Padrazo

Catherine Padrazo

Manorville,NY

Summary

Accomplished Licensed Insurance Agent with a proven track record at Allstate Insurance Co, adept in insurance sales expertise and client relationship management. Leveraged risk assessment knowledge to tailor insurance solutions, significantly enhancing customer satisfaction. Skilled in creating trust through transparent communication and persuasive sales techniques, consistently achieving sales targets and fostering client loyalty.

Overview

39
39
years of professional experience

Work History

Licensed Insurance Agent

Allstate Insurance Co
04.2018 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Multi Level Marketing Sales Associate

Pampered Chef, Touchstone Crystal
09.2006 - 04.2018


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Police Officer, Uniformed Road Patrol

Nassau County Police Department
07.1992 - 09.2005
  • Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
  • Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
  • Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
  • Engaged in self-initiated enforcement actions such as traffic stops or pedestrian checks, ensuring compliance with local laws and ordinances.
  • Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
  • Answered emergency calls for help from citizens and business owners.
  • Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
  • Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
  • Delivered expert courtroom testimony to support Number criminal cases.

Police Officer, Uniformed Road Patrol

New York City Police Department
07.1985 - Current
  • Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
  • Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
  • Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
  • Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
  • Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
  • Engaged in self-initiated enforcement actions such as traffic stops or pedestrian checks, ensuring compliance with local laws and ordinances.
  • Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
  • Answered emergency calls for help from citizens and business owners.
  • Facilitated safe school environments by conducting patrols during arrival/dismissal times or participating in school-based programs aimed at promoting positive behavior among students.
  • Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
  • Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
  • Delivered expert courtroom testimony to support Number criminal cases.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.

Education

Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY

Marketing And Management

Berkeley Business School
Hicksville, NY

Liberal Arts And Sciences

SUNY Farmingdale
Farmingdale, NY

Skills

  • Insurance sales expertise
  • Risk Assessment Knowledge
  • Insurance product expertise
  • Client Relationship Management

Timeline

Licensed Insurance Agent

Allstate Insurance Co
04.2018 - Current

Multi Level Marketing Sales Associate

Pampered Chef, Touchstone Crystal
09.2006 - 04.2018

Police Officer, Uniformed Road Patrol

Nassau County Police Department
07.1992 - 09.2005

Police Officer, Uniformed Road Patrol

New York City Police Department
07.1985 - Current

Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Marketing And Management

Berkeley Business School

Liberal Arts And Sciences

SUNY Farmingdale

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Catherine Padrazo