Catherine Parcher
Sales/Client Representative
Longview,TX
Summary
Results-driven team leader specializing in customer service and communication. Demonstrated success in improving customer satisfaction and boosting team performance through targeted training and effective problem-solving strategies. Team Leader Develops strategies, provides training, sets goals. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker. Trains new hires and mentors struggling workers to achieve overall team success. Great negotiation skills in working with clients or vendor situations. Ownership type personality that builds likeable and trustworthiness with clients. Design and project coordinator in the housing industry.
Overview
15
15
years of professional experience
Work History
Team Leader, Sales, Marketing,
The Gallery of Lights
Longview, Texas
11.2021 - 11.2025
- Resolved customer issues through knowledgeable service, resulting in enhanced satisfaction.
- Engaged customers with effective interpersonal skills in face-to-face and phone interactions.
- Assisted customers with inquiries to promptly address requests and boost satisfaction.
- Trained team members on problem-solving techniques and communication strategies for better service delivery.
- Recognized by management for providing exceptional customer support consistently.
- Utilized critical thinking to analyze problems and implement innovative solutions.
- Identified root causes of issues to prioritize effective alternatives and enhance resolution processes.
- Managed communications with multiple vendors simultaneously, ensuring strong partnerships.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Coordinated project schedules and timelines across multiple departments.
- Designed lighting layouts for residential and commercial projects.
- Researched new lighting technologies to enhance project offerings.
- Devised lighting concepts and planned lighting layouts for visual appeal and to meet functional needs.
- Maintained records of all completed jobs for billing purposes.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Design
Lowes Home Improvment
Longview, Texas
09.2015 - 01.2019
- Led design projects from concept to completion for diverse client needs.
- Collaborated with clients to understand their vision and requirements.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Facilitated regular meetings to ensure clear communication and address issues.
- Developed project plans and timelines to ensure successful completion of projects.
- Delegated tasks, duties and responsibilities to each team member.
- Managed the day-to-day operations of projects including tracking progress, resolving issues and making adjustments as necessary.
- Trained and mentored new sales representatives on company policies and best practices.
- Resolved customer complaints promptly and professionally.
- Provided leadership, guidance, and support to a team of sales representatives.
Education
High School Diploma -
Grants High School
Grants, NM05-1981
Skills
- Team leadership
- Project coordination
- Sales strategies and presentations
- Customer service and support
- Training and development
- Problem solving and critical thinking
- Conflict resolution
- Time management
- Effective communication
- Persuasive negotiation skills
- Motivational techniques
- Consultative selling
- Product and service management
- Verbal and written communication
Timeline
Team Leader, Sales, Marketing,
The Gallery of Lights
11.2021 - 11.2025
Sales Design
Lowes Home Improvment
09.2015 - 01.2019
High School Diploma -
Grants High School