Catherine Passant
Statesville,NC
Summary
Versatile, possessing first-rate communication skills and personable demeanor demonstrated across years in patient-focused roles. Excellent knowledge of medical terminology, patient care, and works well with diverse patient populations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Well-organized, with many years of healthcare experience. Good prioritization, documentation and records management abilities.
Overview
27
27
years of professional experience
Work History
Substitute Teacher and Full Time 2nd Grade Teacher
Iredell Charter Academy
01.2018 - 06.2019
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Going Stemless
Co-Owner Personal Business
01.2012 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Admissions Director
ManorCare Nursing Home
07.1995 - 07.1999
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Developed and maintained strong relationships with feeder hospitals, leading to increased admissions.
- Enhanced visitor experience by providing engaging and informative tours of facility.
- Increased patient satisfaction through attentive listening and communication.
- Enhanced patient satisfaction by efficiently addressing and resolving Medicare and Medi-Cal related inquiries.
Social Work Skilled Nursing Facility
Costa Mesa Skilled Nursing Facility
06.1993 - 07.1995
- Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
- Strengthened community resources by collaborating with local service providers to address clients'' needs.
- Monitored client progress regularly, adjusting care plans as needed to ensure optimal outcomes.
- Developed rapport with diverse clients, displaying empathy and understanding for various cultural backgrounds and life experiences.
- Coordinated multidisciplinary team meetings to discuss client progress and collaborate on strategies for continued success in treatment goals.
- Assisted in the development of agency policies, contributing expert knowledge of best practices in social work interventions and ethical standards.
- Conducted thorough case documentation to maintain accurate records of client interactions, interventions, and outcomes.
- Maintained confidentiality of sensitive client information while complying with all mandatory reporting requirements as dictated by law or agency policy.
- Empowered clients to make informed decisions, providing them with up-to-date information on available services and programs.
Temporary Crisis Unit
Salvation Army
05.1992 - 05.1993
- Enhanced patient recovery by implementing individualized treatment plans and monitoring progress.
- Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for patients.
- Maintained detailed records of patient interactions, documenting progress toward treatment goals and aiding in the evaluation of overall effectiveness.
- Contributed to a positive therapeutic environment by maintaining cleanliness, organization, and safety within the facility.
- Established rapport with patients through compassionate listening and empathetic engagement during challenging moments.
- Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Education
Bachelor of Science - Social Work With Minor in Gerontology
University of Nebraska At Omaha
Omaha, NESkills
- Lesson Plan Implementation
- Discussion Facilitation
- Behavior Modeling
- Activity Planning
- Registration paperwork
- Client documentation
- Client Needs Assessment
- Risk Assessment
- Client Confidentiality
- Discharge Planning
- Client Advocacy
- Crisis Intervention
Timeline
Substitute Teacher and Full Time 2nd Grade Teacher
Iredell Charter Academy
01.2018 - 06.2019
Going Stemless
Co-Owner Personal Business
01.2012 - 01.2017
Admissions Director
ManorCare Nursing Home
07.1995 - 07.1999
Social Work Skilled Nursing Facility
Costa Mesa Skilled Nursing Facility
06.1993 - 07.1995
Temporary Crisis Unit
Salvation Army
05.1992 - 05.1993
Bachelor of Science - Social Work With Minor in Gerontology
University of Nebraska At Omaha
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