Catherine P. Divers
Johns Creek,USA
Summary
Registered nurse supervisor with expertise in telephonic case management and complex care coordination. Utilized patient education and collaboration with healthcare providers to improve care strategies and achieve better health outcomes for diverse populations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Telephonic Case Manager
United Healthcare
02.2018 - Current
- Connected with members to guide and support their healthcare needs, enhancing their access to appropriate care.
- Conducted telephonic assessments for members to determine healthcare needs.
- Assessed client situations through detailed phone interviews and evaluations.
- Coordinated care plans for clients with complex health needs.
- Educated members and facilitated connections to new care resources through referrals, improving their healthcare navigation.
- Collaborated with healthcare providers to ensure comprehensive service delivery.
- Collaborated with interdisciplinary teams to enhance patient support strategies.
- Monitored member progress and adjusted care plans as necessary based on feedback.
Peritoneal Dialysis Registered Nurse
DaVita Dialysis Corporation
Atlanta, Georgia
08.2015 - 12.2019
- Administered peritoneal dialysis treatments to patients according to established protocols.
- Educated patients and families on peritoneal dialysis procedures and care techniques.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Education
Bachelor of Science Degree - Nursing
University of Rochester School of Nursing
Rochester, NY01-1990
Bachelor of Arts Degree - Health and Human Services in Early Childhood Education
State University of New York At Buffalo
Buffalo, NY01-1984
Skills
- Telephonic assessments
- Care management
- Case management
- Staff development
- Healthcare guidance
- Referral management
- Quality improvement initiatives
- Patient education
- Assessment skills
- Staff development
- Collaborative teamwork
- Teamwork
- Cultural awareness
- Time optimization
- Time optimization
Certification
- Certified Case Manager (CCM) in progress, 2026
- CPR , current
Timeline
Telephonic Case Manager
United Healthcare
02.2018 - Current
Peritoneal Dialysis Registered Nurse
DaVita Dialysis Corporation
08.2015 - 12.2019
Bachelor of Science Degree - Nursing
University of Rochester School of Nursing
Bachelor of Arts Degree - Health and Human Services in Early Childhood Education
State University of New York At Buffalo