Catherine Pershteyn
Operations Manager
Mount Sinai,NY
Summary
Experienced with overseeing complex operational projects to streamline processes and achieve objectives. Utilizes strategic planning and stakeholder engagement to ensure project alignment with organizational goals. Track record of leveraging team coordination and problem-solving skills to deliver successful project outcomes.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Operations Project Manager
Domus Group LLC
07.2021 - Current
- Partner with executive leadership, including the CEO, and cross-functional stakeholders to drive project execution and ensure alignment with timelines, milestones, and overall development goals. Lead weekly site meetings to evaluate construction progress and proactively address risks across all units.
- Oversee coordination and scheduling of all utility providers (PSEG, National Grid, Jericho Water), ensuring timely installation and alignment with construction schedules.
- Direct the tracking and management of permits, inspections, plan revisions, and buyer customization requests, ensuring full compliance and seamless project progression.
- Collaborate closely with architects and design teams to manage documentation across all project phases, including plan amendments and approvals.
- Lead all billing and accounts receivable processes for buyers, ensuring accuracy, timeliness, and alignment with contractual obligations.
- Drive operational efficiency by maintaining and optimizing internal systems, resolving issues proactively, and ensuring timely follow-up on RFIs, action items, and project deliverables.
- Serve as the primary point of contact for buyers, HOA representatives, and property management, ensuring clear communication and a high-touch client experience throughout the development lifecycle.
- Cultivate strong client relationships by proactively identifying and resolving concerns related to selections, upgrades, closings, punch list items, and warranty matters.
- Guide buyers through vendor coordination and key decision deadlines, ensuring adherence to project timelines and a seamless customer journey.
- Partner with legal counsel to address and resolve post-contract issues, mitigating risk and ensuring compliance.
- Oversee the preparation and accuracy of all closing documentation, ensuring a smooth and efficient closing process.
Vendor Operations Manager
Famous Food Festival LLC
08.2018 - 06.2021
- Led end-to-end vendor operations for large-scale food festivals, overseeing contract execution, compliance requirements, and onboarding for all participating vendors.
- Managed and negotiated vendor agreements, ensuring timely completion of contracts, permits, and insurance documentation in alignment with event and regulatory standards.
- Partnered directly with executive leadership, including the CEO, to support strategic planning, event execution, and operational decision-making.
- Directed all event logistics and scheduling, coordinating multiple moving components to ensure seamless execution across all phases of each festival.
- Spearheaded the acquisition of all required permits and approvals from local health departments and municipalities, ensuring full regulatory compliance.
- Oversaw vendor billing processes, ensuring accuracy, timeliness, and proper reconciliation of payments and reimbursements.
- Maintained detailed financial and operational records, tracking vendor payments, reimbursements, and contract status.
- Acted as the primary point of contact for vendors and clients, resolving issues proactively both on-site and during pre-event planning.
- Facilitated client and vendor meetings to address concerns, manage expectations, and ensure a high-quality event experience.
Business Operations Manager
Advanced Corporate Systems Inc.
02.1997 - 12.2018
- Led day-to-day business operations for a computer and networking company, driving over 30% growth through strategic client acquisition, service delivery, and operational efficiency.
- Directed all client relationship management, serving as a key advisor to customers by assessing technical needs, recommending solutions, and ensuring high-quality service execution.
- Built and maintained strong client partnerships, generating consistent new and repeat business through exceptional service and relationship management.
- Oversaw full-cycle financial operations, including billing, accounts payable/receivable, insurance processing, and transaction management, ensuring accuracy and financial control.
- Managed vendor relationships and procurement processes, negotiating favorable pricing for hardware, software, and technical supplies while maintaining quality standards.
- Controlled and optimized operational expenses, supporting profitability and sustainable business growth.
- Maintained comprehensive client and financial records, leveraging data to support informed business decisions and operational planning.
- Resolved customer issues efficiently, ensuring high levels of satisfaction and long-term client retention.
- Coordinated scheduling, service appointments, and project timelines to ensure seamless service delivery.
- Supported labor and organizational operations in partnership with UFCW, contributing to workforce coordination and administrative functions within a unionized environment.
Education
Bachelor of Science - Business Administration And Management
SUNY Empire State College
Saratoga Springs, New York05-1993
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Scheduling and planning
Logistics management
Timeline
Operations Project Manager
Domus Group LLC
07.2021 - Current
Vendor Operations Manager
Famous Food Festival LLC
08.2018 - 06.2021
Business Operations Manager
Advanced Corporate Systems Inc.
02.1997 - 12.2018
Bachelor of Science - Business Administration And Management
SUNY Empire State College