Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Peterson

Bridgeton,NJ

Summary

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Experienced DSP minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Compassionate Personal Care Aide with 25 years of experience working with intellectually challenged patients. Known for providing individualized and thorough care and dedicated to long-term patient success. Skilled at personal care with training in Computer Software and Some management skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Operations Manager

Elwyn NJ
Vineland, NJ
09.2024 - Current
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Transported clients to doctor's appointments and errands.
  • Developed schedules to help patients adjust to hospital routines and thrive in structured environments.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Checked mail, shopped for groceries and handled bill payments.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted patients with hygiene, self care, Laundry, closely monitoring conditions and safety.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Monitored health and well-being of clients and reported significant health changes.
  • Kept detailed records of patient care, Daily progress, medication administration and changes in health or other conditions.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Educated families and patients on potential plans for up coming appointments, care, including and glucose monitoring options.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Assisted patients with bladder and bowel needs by helping to restroom, taking care of ostomy and helping with pivoting.
  • Coached patients on increasing independence at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Traveled with individuals and supervisors to take notes and dictation at meetings.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • ISP meetings
  • Completing worksheets and ISP revision sheets
  • Setting up meetings
  • Knowledgeable in state licensing and regulations Sat in on state inspections.
  • Completing staffing schedules

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and hel
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Coordinated cross-departmental communication to align operational objectives with company goals.
  • Analyzed operational data to identify trends and inform decision-making processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Oversaw daily operations and ensured compliance with company policies.
  • Led training sessions for new employees on safety protocols and operational procedures.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Guided employees on understanding and meeting changing customer needs and expectations.

DSP

Elwyn NJ
Vineland , NJ
09.1997 - 09.2024
  • Supported individuals with developmental disabilities in daily living activities.
  • Assisted in implementing person-centered care plans for clients.
  • Facilitated communication between clients and their families or guardians.
  • Monitored client behavior and reported significant changes to supervisors.
  • Coordinated recreational activities to promote social interaction among clients.
  • Ensured compliance with safety standards and protocols during care delivery.
  • Trained new staff on client support techniques and agency policies.
  • Documented daily activities and client progress in case management systems.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.

Home Health Aide

Holy Redeemer Home Care
Cape May Court House, NJ
06.1995 - 08.1997
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted clients with bathing, dressing and incontinence care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented patient status and reported changes in care needs.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

Education

Medical Assistant - Medical Assisting

Harrison Career Institute
Vineland, NJ
10.2001

High School Diploma -

Cumberland Regional High School
Bridgeton, NJ
06.1993

Skills

  • Community Activities
  • Client Safety and First Aid
  • Supportive Personality
  • Ability to Lift Clients
  • Client Records Management
  • Problem Identification
  • Caring Companionship
  • Client Education
  • Household Cleaning
  • Client Documentation
  • Personal Hygiene Assistance
  • First Aid Certification
  • CPR Certification
  • Critical Thinking
  • Care Planning
  • Progress Tracking
  • Care Plan Management
  • Bedside Care
  • Time Management
  • Diet and Nutrition
  • Service Documentation
  • Crisis Management
  • Personal Service
  • Team Collaboration
  • Decision Making
  • Health Services
  • Patient Ambulation
  • Attentive to People
  • Sound Judgment
  • Compassionate Client Care
  • Relationship Building
  • Quality Program Protocols
  • Teamwork and Collaboration
  • Task Prioritization
  • Microsoft Office
  • Planning
  • MS Office
  • Multitasking
  • Analytical Thinking
  • Dependable and Responsible
  • Setting up meetings
  • ISP Revision
  • ISP Worksheets
  • State inspection requirements sat in inspection
  • Staff schedules
  • Update required paperwork

  • Operational procedures
  • Client progress tracking
  • Staff recruitment
  • Regulatory compliance
  • Team building
  • Problem solving
  • Effective communication
  • Budget management
  • Cross-departmental coordination
  • Employee training
  • Data analysis
  • Time management
  • Multidisciplinary collaboration
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Schedule oversight
  • MS office
  • Communication improvements
  • Team building/leadership
  • Planning and implementation
  • Crisis management
  • Policies and procedures implementation
  • Maintaining compliance
  • Organizational management
  • Process improvement strategies
  • Goal attainment
  • Incidents management
  • Employee relations and conflict resolution

Timeline

Operations Manager

Elwyn NJ
09.2024 - Current

DSP

Elwyn NJ
09.1997 - 09.2024

Home Health Aide

Holy Redeemer Home Care
06.1995 - 08.1997

Medical Assistant - Medical Assisting

Harrison Career Institute

High School Diploma -

Cumberland Regional High School

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