Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine Pezzuti

New Port Richey,FL

Summary

Friendly and helpful Admissions Representative with many years of experience and dedication to assisting students in all aspects of admissions. First-rate knowledge of programs offered and degree. Skilled at performing many consultations weekly and motivating students to take appropriate actions to accomplish educational goals. Great at coaching and mentoring by sharing my well rounded knowledge and passing along best practices. Strong written and verbal communication skills.

Overview

9
9
years of professional experience

Work History

Admissions Representative II

Ultimate Medical Academy
Tampa, FL
08.2021 - Current
  • Maintained accurate records of student applications and documents.
  • Managed incoming inquiries from prospective students via phone calls, text messages, and emails.
  • Ensured compliance with federal regulations pertaining to student records retention.
  • Collaborated with other departments within the school on various projects related to admissions initiatives.
  • Attended off-site events, such as graduation.
  • Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
  • Provided guidance and support to canceled students, empowering them to navigate challenges, develop action plans, and achieve program reinstatement.
  • Converted leads to enrollments at rate.
  • Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Followed up with enrolled students through the stitching process and assisted with setting firm deadlines and expectations to complete all necessary documents.
  • Walked students through the first week of their course and encouraged the completion of class work.
  • Provided ongoing support and encouragement to students through phone calls, fostering their motivation and helping them achieve their full potential.
  • Demonstrated the ability to calmly handle tense interactions and skillfully diffuse conflicts
  • Worked with new admissions representatives and acted as a mentor, providing training material, support, and guidance.
  • Meet budgets for enrollments and starts by the thorough execution of job duties.

Manager of Operations

Puma
Lutz, FL
12.2020 - 08.2021
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Assisted in creating and executing visual displays to promote store products.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and responded to informational requests.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Lead Style Advisor

Justice Tween Brands
Saint Petersburg, FL
02.2015 - 02.2020
  • Resolved conflicts between employees or customers in a professional manner.
  • Participated actively in the recruitment process for new hires at the store level.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Ensured compliance with health and safety regulations in the workplace.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Assisted in the development of store policies and procedures.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Developed promotional strategies to increase sales and profitability.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Communicated with patrons to offer friendly service and determine needs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Cultivated loyal customer base by providing excellent customer service.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School Diploma -

Pinellas Gulf Coast Academy
Largo, Florida
12-2015

Skills

  • Verbal and written communication
  • Problem-solving
  • Innovative
  • Multitasking
  • Mentoring and guiding
  • Dedicated Team Player
  • Organized
  • Customer service
  • Efficient
  • Active listening
  • Driven
  • Goal oriented
  • Quality-oriented team player
  • Personable
  • Building relationships
  • Detail oriented
  • Putting in extra efforts to support team and personal books

Accomplishments

  • Q1 2024 Team Leader Award!
  • Achieved Rep II Q4 2023!
  • Participated in a training program with my Student Manager and DOA to learn material that will help with career advancement!

Timeline

Admissions Representative II

Ultimate Medical Academy
08.2021 - Current

Manager of Operations

Puma
12.2020 - 08.2021

Lead Style Advisor

Justice Tween Brands
02.2015 - 02.2020

High School Diploma -

Pinellas Gulf Coast Academy

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Catherine Pezzuti