Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Pierre

Deerfield Beach

Summary

Dynamic housekeeping supervisor with a proven track record at Therayhotel.com, excelling in staff training and development. Enhanced guest satisfaction through meticulous cleaning and sanitation practices, achieving consistent adherence to hotel standards. Skilled in chemical handling and fostering strong guest relations, contributing to a positive and welcoming environment.

Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.

Overview

9
9
years of professional experience

Work History

Housekeeping Superviosr

Therayhotel.com
01.2021 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Training
  • clean 15 rooms max a day.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Managed laundry sorting, washing, drying, and ironing.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Evaluated employee performance and developed improvement plans.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.

Housekeeping Room Attendant

Beachcomber Resort & Villas
01.2016 - 12.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Improved team performance by sharing best practices and cleaning tips with new staff members.

Education

GED -

Crystal Lake Middle
Pompano Beach, FL
01-2015

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Staff training and development
  • Cleaning bathrooms
  • Chemical handling
  • Dusting furniture
  • Housekeeping

Accomplishments

  • Supervised team of 20 staff members.

Timeline

Housekeeping Superviosr

Therayhotel.com
01.2021 - Current

Housekeeping Room Attendant

Beachcomber Resort & Villas
01.2016 - 12.2020

GED -

Crystal Lake Middle

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Catherine Pierre