Catherine Pike
Charlestown,NH
Summary
Highly efficient Housekeeping well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member
Fram Donuts/Dunkin
06.2024 - 03.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
Housekeeping Aide
Maine Health Memorial Hospital
09.2024 - 12.2024
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed soiled sheets, washcloths and towels.
- Prepared rooms with top-notch standards every time.
- Trained other staff members by physically demonstrating complex tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned Front and Back of Operating Room
- Helped with cleaning hospital rooms after patient discharges
Sales Associate
TJX Companies
12.2023 - 09.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Bakery Associate
Market Basket
04.2020 - 04.2023
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Childhood Studies - Childhood Education
Plymouth State University
Plymouth, NH05.2005
Timeline
Housekeeping Aide
Maine Health Memorial Hospital
09.2024 - 12.2024
Crew Member
Fram Donuts/Dunkin
06.2024 - 03.2025
Sales Associate
TJX Companies
12.2023 - 09.2024
Bakery Associate
Market Basket
04.2020 - 04.2023
Childhood Studies - Childhood Education
Plymouth State University
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