Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Pittman

Liberty,United States

Summary

Proven track record in enhancing customer satisfaction at Jeff Lynch Appliance & Tv Center, adept in complaint handling and fostering positive relations. Skilled in payment processing and teamwork, I consistently exceed service standards, improving customer loyalty and operational efficiency. My professional demeanor and problem-solving abilities contribute to a results-driven environment.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Jeff Lynch Appliance & Tv Center
03.2022 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cashier / FOH Customer Service/ Food Service

Hardee's Restaurant
08.2019 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Took food orders and got them to customers fresh and in a timely manner.

Shift Leader

Pizza and Then Some
08.2017 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Food Preparation
  • Cooked pizzas and other menu items
  • Ran register

Education

General Studies

Wade Hampton High School
Greenville, SC

Skills

  • Complaint Handling
  • Problem Resolution
  • Payment Processing
  • Customer Relations
  • Documentation And Reporting
  • Computer Skills
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Product and service knowledge
  • Call Documentation
  • Issue and Complaint Resolution
  • Money handling abilities
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Administrative and Office Support
  • Complaint Investigation

Timeline

Customer Care Representative

Jeff Lynch Appliance & Tv Center
03.2022 - 06.2024

Cashier / FOH Customer Service/ Food Service

Hardee's Restaurant
08.2019 - 02.2022

Shift Leader

Pizza and Then Some
08.2017 - 08.2019

General Studies

Wade Hampton High School

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Catherine Pittman