Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Pizzini

Kennett Square,PA

Summary

High-energy personal care management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Club Pilates Franchise LLC
10.2019 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Salon Coordinator

Visions Hair Design
01.2010 - 06.2019
  • Handled employee scheduling and coverage needs during business hours.
  • Improved salon efficiency by streamlining appointment scheduling and client management processes.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.

Education

No Degree - Science Education

Allegany Community College
Monroeville, PA

High School Diploma -

William Penn High School
New Castle DE
06.1988

Skills

  • Payroll Administration and Timekeeping
  • Customer Service
  • Scheduling
  • Delegating Work
  • Inventory Management
  • Customer Retention
  • Employee Scheduling

Timeline

Assistant General Manager

Club Pilates Franchise LLC
10.2019 - Current

Salon Coordinator

Visions Hair Design
01.2010 - 06.2019

No Degree - Science Education

Allegany Community College

High School Diploma -

William Penn High School

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Catherine Pizzini