Catherine Potter
Mendon,VT
Summary
Diligent professional with background in designing and implementing clinical and non-clinical training programs that enhance employee performance and productivity. Developed comprehensive training materials and facilitated engaging workshops to support organizational goals. Demonstrated effective communication and problem-solving skills in diverse corporate environments.
Overview
11
11
years of professional experience
Work History
Training Specialist
Rutland Regional Medical Center
11.2022 - Current
- Evaluates training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhances employee performance by developing and implementing comprehensive training programs.
- Manages the General Orientation Program, onboarding employees hired into the organization.
- Develops engaging training material, computer tutorials and reference books.
- Develops strong connections with new employees through active listening and empathetic communication skills.
Training Coordinator
Rutland Regional Medical Center
06.2019 - 11.2022
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Emergency Department Registrar
Rutland Regional Medical Center
05.2016 - 06.2019
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Maintained a positive work environment for all staff members.
- Provided compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the registration process.
Front Desk Agent
Killington Resort
08.2015 - 05.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Server
Woodstock Inn & Resort
10.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Sociology
Castleton University
Castleton, VT05-2013
Skills
- Quick Thinking
- Excellent Communication Abilities
- Learning Management Systems
- E-Learning Platforms
- Program Development
- Program Design
Timeline
Training Specialist
Rutland Regional Medical Center
11.2022 - Current
Training Coordinator
Rutland Regional Medical Center
06.2019 - 11.2022
Emergency Department Registrar
Rutland Regional Medical Center
05.2016 - 06.2019
Front Desk Agent
Killington Resort
08.2015 - 05.2016
Server
Woodstock Inn & Resort
10.2013 - 08.2015
Bachelor of Arts - Sociology
Castleton University
Similar Profiles
Kathy JamesonKathy Jameson
Registered Respiratory Therapist at Rutland Regional Medical CenterRegistered Respiratory Therapist at Rutland Regional Medical Center
Sara KellySara Kelly
Registered Nurse at Rutland Regional Medical CenterRegistered Nurse at Rutland Regional Medical Center
Janet BathalonJanet Bathalon
Medical Assistant at Rutland Regional Medical CenterMedical Assistant at Rutland Regional Medical Center
Nicole RobertsNicole Roberts
Registered Nurse, Surgical Care Unit at Rutland Regional Medical CenterRegistered Nurse, Surgical Care Unit at Rutland Regional Medical Center
Rodney StorkRodney Stork
Fisheries Technician at Danaher FisheriesFisheries Technician at Danaher Fisheries