Summary
Overview
Work History
Education
Skills
Additional Experience and Volunteer Work
Timeline
Generic

Catherine Powell

5832 Lime Avenue, Cypress,CA

Summary

Detail-oriented professional with over 10 years of experience in customer service and inside sales. Expertise in sales support, project management, and CRM systems, particularly Salesforce. Proven track record of enhancing communication and organizational efficiency, facilitating successful collaborations between internal teams and external partners. Skilled in managing customer relationships and overseeing projects from initial inquiry to completion.

Overview

35
35
years of professional experience

Work History

Accounts Specialist

KLH Marketing
Anaheim
03.2022 - Current
  • Deliver exceptional customer service daily by responding to inquiries, resolving issues, and ensuring customer satisfaction.
  • Maintain accurate records, and track customer interactions using Salesforce.
  • Manage multiple customer requests simultaneously, applying strong organizational skills and attention to detail.
  • Prepare accurate quotations based on customer requirements and company policies.
  • Work successfully with customers, the sales team, and manufacturers to accomplish goals and address issues related to our products and services.

Receptionist / Purchasing Administrator

Allied Refrigeration
Signal Hill, CA
03.2019 - 03.2022
  • Forwarded orders to suppliers and monitored expedited requests for timely procurement.
  • Processed warranty paperwork for precise documentation, reporting, and filing.
  • Verified received quantities with bills of lading, contracts, and shipping documents.
  • Managed incoming calls via multi-line telephone system to enhance communication efficiency.
  • Oversaw office inventory by restocking supplies and processing purchase orders.
  • Sorted and directed incoming mail while organizing documents for improved accessibility.
  • Processed payments, issued receipts, and provided accurate bills and change.

Sales Consultant

Scholastic Book Fairs
Anaheim, CA
09.2016 - 06.2018
  • Established strong relationships with new and existing accounts to enhance customer loyalty.
  • Identified required product types and quantities based on previous sales data and market dynamics.
  • Adjusted delivery schedules to optimize efficiency and reduce operational costs while considering customer profitability.
  • Provided exceptional service by actively listening to customer needs and delivering tailored solutions.
  • Utilized Salesforce to maintain consistent follow-up and track client interactions.

Sales Consultant

Scholastic Book Fairs
Anaheim, CA
12.2000 - 06.2005
  • Established and maintained positive relationships with over 400 school accounts.
  • Educated customers on new promotional programs to drive engagement.
  • Processed customer orders, pulled merchandise, and prepared shipments efficiently.
  • Participated in inventory management and operational tasks to enhance workflow.

Marketing Coordinator

Bryan Edwards Publishing
Anaheim, CA
07.1998 - 11.2000
  • Identified needs for new products and initiated product development processes.
  • Cultivated strong relationships with suppliers, printers, and shipping agents.
  • Utilized public relations, print media, direct mail, trade shows, and email strategies to enhance brand awareness.
  • Handled logistics for trade shows and sales events, including registration, material preparation, and follow-up activities.

Underwriter

Farmers Insurance District Office
Simi Valley, CA
10.1990 - 06.1998
  • Determined the level of acceptable risk by reviewing applications for coverage and loss control reports, and accepted or denied new and renewal business.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Monitor clients' insurance coverages to ensure that changing needs are met..

Education

Bachelor of Science - Business - Marketing

California Lutheran University
Thousand Oaks, CA

Skills

  • Customer relationship management
  • CRM software
  • Order processing
  • Sales support
  • Cost estimation
  • Problem-solving abilities

Additional Experience and Volunteer Work

Club Volleyball Team Mom,  Licensed Daycare Business, Yearbook Chairperson, Book fair chairperson, Interior Landscaping, Girl Scout Leader, Ebay and Amazon Sales, Retail, Fast food

Timeline

Accounts Specialist

KLH Marketing
03.2022 - Current

Receptionist / Purchasing Administrator

Allied Refrigeration
03.2019 - 03.2022

Sales Consultant

Scholastic Book Fairs
09.2016 - 06.2018

Sales Consultant

Scholastic Book Fairs
12.2000 - 06.2005

Marketing Coordinator

Bryan Edwards Publishing
07.1998 - 11.2000

Underwriter

Farmers Insurance District Office
10.1990 - 06.1998

Bachelor of Science - Business - Marketing

California Lutheran University

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