Catherine Prettyleaf
Instructor/Operator
San Jose,CA
Summary
Enthusiastic training professional successful at developing training plans, supplementary materials, and on-boarding documentation to help employees and students excel. Works under strict deadlines and making independent judgments about effectiveness of training.
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 10+ year history of superior performance in remote environments.
Superior Internet and computer skills will facilitate learning any new system or tool, quickly with proficiency in: MS: SharePoint, Word, Excel, Outlook, and PowerPoint, G-Suite, JIRA, Dropbox, Agile Methodology, Sales Force, and Wordpress.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Driving School Operator/Trainer/Instructor
Coastline Academy
Carmel, CA
01.2018 - 06.2020
- Integral early employee for establishing this new driving school with over 7 years of professional experience and training expertise.
- Collaborated with founders to create documentation for on-boarding and training 30 plus new instructors.
- Created training modules for 30 plus incoming instructors and thousands of students.
- Execute new driver training and tracking their progress.
- Train and mentor new instructors for educating inexperienced drivers, resulting in stronger staff development and increased productivity.
- Responsible for interviewing potential new instructors.
- DMV Occupational Licensing liaison.
- Order, track, and maintain inventory of forms required for students completion.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
Driving Instructor
DriversEd.com
Santa Clara, CA
03.2013 - 01.2018
- Over 4000 hours of teaching experience.
- Developed own personal training voice and lesson plans for students.
- Retained current and thorough knowledge of state driving laws and regulations.
- Scheduled routine maintenance and washed, cleaned and properly fueled vehicle to adhere to established rules and regulations.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Maintained accurate student records to meet all DOT requirements.
- Optimized learning plans, quantifying student progress through test administration.
Content Editor/Analyst
Zvents, Inc
San Mateo, CA
03.2006 - 01.2009
- Authored and edited original content across diverse media formats, comprising event listings, bios, and blog posts, during early startup phase.
- Evaluated and enhanced content by integrating information derived from original websites and data aggregation research tools to company website.
- Marketed premier listings to customers with more detailed information and top search spots.
- Escalated bugs found through JIRA and verified fixes on website.
- Monitored social media and online sources for industry trends.
- Handled over 100 emails per day to address customer inquiries, support, and concerns.
- Resolved usability problems, improved operations and provided exceptional client support.
- Optimized content with key search terms to drive traffic and online visibility.
Education
Bachelor of Arts - History and Literature
San Jose State University
San Jose, CA 08.2008 - 01.2013
Associate of Arts - Liberal Arts and Social Studies, Behavioral Studies and Culture
De Anza College
Cupertino, CA 08.2002 - 07.2008
Skills
Organizational Skills
Skills
- Elearning, On-Boarding, Documentation, Technical Writing, Copywriting, Editing, Content Creation, Teaching, Driving, Customer support.
Timeline
Driving School Operator/Trainer/Instructor
Coastline Academy
01.2018 - 06.2020
Driving Instructor
DriversEd.com
03.2013 - 01.2018
Bachelor of Arts - History and Literature
San Jose State University
08.2008 - 01.2013
Content Editor/Analyst
Zvents, Inc
03.2006 - 01.2009
Associate of Arts - Liberal Arts and Social Studies, Behavioral Studies and Culture
De Anza College
08.2002 - 07.2008
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