CATHERINE VICTORIA PEARL PREVATT
Farmington,MN
Summary
Hardworking Baker with 2-year background in fast-paced bakery settings. Exceeds performance targets with quality baking and great time management abilities. History of growth, customer satisfaction and exemplary problem solving skills
Overview
3
3
years of professional experience
Work History
Lead Baker
Perkins Restaurant & Bakery
Apple Valley, MN
04.2021 - 06.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Recruited, hired and trained staff of hardworking associates.
- Filled out inventory and production sheets and informed kitchen manager of stock levels.
- Frosted and iced, doughnuts, muffins sweet rolls, pies and other pastry items.
- Fulfill all holiday bakery orders, usually consisting of hundreds to thousands by leading a team of bakers all efficiently working together making baked goods and packaging them out for customers
Assistant Rural Carrier
USPS, United States Postal Service
Rosemount, MN
07.2020 - 09.2020
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 120 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Hostess/Bakery Associate
Perkins Restaurant & Bakery
Apple Valley, MN
01.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Washed dishes and sanitized prep area at end of each shift.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Operated commercial kitchen equipment and tools.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Approved products before sale to maintain highest level of quality control.
- Decorated baked goods and designed visually appealing displays of finished products.
Inventory/Sales Representative
Lakeshore Bicycles & Fitness
Jacksonville, FL
08.2017 - 07.2018
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL10.2018
Skills
- Attention to Detail
- Dough Preparation and Baking
- Delivery Coordination
- Pie Crust Preparation
- Ingredients Measurement
- Expiration Monitoring
- Inventory Maintenance
- Supply Ordering
- Problem Anticipation and Resolution
- Quality Evaluation
- Reliable and Responsible
- Materials Requirements Planning
Timeline
Lead Baker
Perkins Restaurant & Bakery
04.2021 - 06.2022
Assistant Rural Carrier
USPS, United States Postal Service
07.2020 - 09.2020
Hostess/Bakery Associate
Perkins Restaurant & Bakery
01.2019 - 01.2020
Inventory/Sales Representative
Lakeshore Bicycles & Fitness
08.2017 - 07.2018
High School Diploma -
Edward H. White High School
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