Catherine Provence
Krum,TX
Summary
Expertise in Internet Explorer and Microsoft Office applications, with a focus on Excel for data management. Typing proficiency of 40+ WPM enhances productivity in administrative tasks. Customer service skills drive effective communication and problem resolution. Knowledgeable in Epic, optimizing healthcare processes and patient interactions.
Overview
13
13
years of professional experience
Work History
Front Desk
GDO
02.2020
- Greeting patients, answering phone calls, and assisting with inquiries.
- Scheduling appointments, managing the calendar, and reminding patients of appointments.
- Maintaining patient records, updating information, and ensuring confidentiality.
- Processing payments, verifying insurance, and handling billing inquiries.
- Assisting patients with forms, filing, and other clerical tasks.
- Keeping the reception area organized, clean, and welcoming.
- Utilizing computer systems, medical software, and electronic health records.
- Providing friendly and efficient service to patients and visitors.
- Communicating effectively with patients, providers, and other healthcare staff.
- Maintaining patient privacy and adhering to HIPAA regulations.
Surgery Coordinator for Two Providers
BUMC GDO
11.2021 - Current
- Act as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
- Schedule all patient surgeries and pre-operative appointments.
- Schedule post-operative appointments as appropriate.
- Notify patients of all scheduled appointments.
- Prepare surgery folders.
- Answer all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
- Communicate pre-operative education with patients and/or designated family members to include pre-surgery instructions.
- Knowledge of all procedures (medically necessary and elective) for education to patients and family members.
- Knowledge of all surgeon’s workflow to assist in scheduling when necessary. Perform other tasks as assigned.
Operations Manager
Parking Management Services
01.2015 - 02.2020
- Maintained a professional appearance and friendly demeanor at all times.
- Assist guest with the best customer service possible.
- Maintained reports and records based on company standards.
- Greet every guest with a smile.
- Ensure parking charges are posted to guests rooms.
- Answering phone calls.
- Operating equipment, including registers, gates, credit card machines.
Shift Manager
Long John Silver
07.2013 - 01.2015
- Make sure every guest is greeted with a smile.
- Maintain fast accurate service, positive guest relations, and ensures products are consistent with company standards.
- Direct crew members to do what it takes to maintain restaurant, equipment cleanliness and sanitization standards.
- Complete checklist and procedures for cash reporting, inventory control and scheduling during shift.
- Cashier and help in drive thru area.
- Make sure every guest is thanked for their business and invited to return.
Cashier/Shift Manager
Sam’s Southern Eatery
10.2012 - 07.2013
- Supervised crew members during assigned shifts.
- Maintained reports and records based on company standards.
- Complete checklist and procedures for cash reporting, inventory control and scheduling during assigned shifts.
- Assist customers by taking orders focusing on providing the highest quality for the best customer service possible.
- Maintained a professional appearance and demeanor at all times.
Education
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Sanford Brown Institute
01.2013
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Navarro College
01.2012
High School - undefined
Poteet High School
01.2011
Skills
- Communication and interpersonal skills
- Organizational skills and attention to detail
- Creative problem-solving
- Deadline management
- Independent and team collaboration
- Computer literacy
- Patient scheduling efficiency
- Dependability
- Self-discipline
- Personability
- Attention to detail
- Proactivity
Accomplishments
Employee of the year 2024
Timeline
Surgery Coordinator for Two Providers
BUMC GDO
11.2021 - Current
Front Desk
GDO
02.2020
Operations Manager
Parking Management Services
01.2015 - 02.2020
Shift Manager
Long John Silver
07.2013 - 01.2015
Cashier/Shift Manager
Sam’s Southern Eatery
10.2012 - 07.2013
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Sanford Brown Institute
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Navarro College
High School - undefined
Poteet High School
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