Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
MUSC
Lancaster, SC
09.2024 - Current
Assisted patients in ambulation and transfers using proper body mechanics.
Monitored food intake and output as directed by nursing staff.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Educated patients on self-care techniques that would help them maintain their independence.
Transported residents within the facility as needed.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Performed vital sign assessments, such as taking blood pressure and temperature.
Answered patient call lights promptly and responded to requests appropriately.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Medication Aide
Lancaster Grove
Lancaster, SC
03.2024 - Current
Ensured that all controlled substances are appropriately secured at all times according to state regulations.
Administered oral medications to patients in accordance with doctor's orders.
Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
Monitored patient vital signs such as temperature, pulse rate and blood pressure.
Maintained confidentiality of patient information in accordance with HIPAA regulations.
Assisted patients with activities of daily living such as bathing, dressing and grooming.
Ordered drug supplies from pharmacy as needed for patient care needs.
Teacher Assistant and Chlidwatch
Ymca Harris
Charlotte, NC
04.2022 - Current
Assisted teachers with instruction and provided clerical support for diverse needs.
Monitored students in class, hallways and cafeteria to enforce school rules.
Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Adapted teaching methods and materials to meet students' varying needs and interests.
Supervised children and participated with children in activities.
Established positive relationships with students, parents, fellow teachers and school administrators.
Patient Access Specialist
Novant Presbyterian Medical Center
11.2021 - 02.2022
Maintain positive working relationships with patients, physicians, visitors, and hospital staffs
Collect and validate patient demographic and insurance information
Obtain signatures for financial responsibility and treatment procedures from patients or guardians
Respond to patient concerns and inquiries professionally
Work in compliance with hospital policies and procedures and adhere to government regulations.
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Responded to patient concerns and inquiries professionally and efficiently.
Assembled registration paperwork and placed identification bands on patient.
Called insurance companies and verified patient coverage.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Communicated financial obligations to patients and collected fees at time of service.
Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Sales Consultant
Red Ventures LLC
Fort Mill, SC
10.2016 - 07.2019
Fostered relationships with customers to expand customer base and enhance loyalty and retention
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits
Ensured effective customer communication to maintain customer satisfaction and loyalty
Generated sales by prospecting leads and cold calling
Cafeteria Aide
Lancaster school district
Lancaster, SC
08.2016 - 10.2016
Served breakfast, lunch, dinner and meals for over 2000 guests per day
Maintained sanitary dining area by clearing trash, wiping tables and double checking food service stations
Washed and prepared vegetables for cooking and large-scale serving
Monitored food temperatures to ensure safe service
Offered product samples, answered questions and suggested products
Supported serving staff in delivering accurate and well-presented food orders
Verified adequate levels of supplies such as linens and trays and restocked low items
Front Desk Associate
Walmart - Charlotte
Rock Hill, NC
04.2013 - 08.2016
Stocked and maintained money center area
Processed customer transactions and applied appropriate fees
Answered customer questions about money services
Explained money center rules and regulations to customers
Completed daily reports on services given
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
Managed products returns professionally and quickly to maintain customer satisfaction
Learned roles of other departments to provide coverage and keep store operational
Distributed new merchandise efficiently to different departments
Troubleshot and resolved issues with cash registers, card scanners and printers
Trained new team members in cash register operation, stock procedures and customer service
Education
Associate Degree in Nursing -
York Technical College
Rock Hill, SC
06-2028
Phlebotomy Tech
York Tech
03-2024
Associate of Science - Medical Science
York Technical College
08.2020
EKG Technician -
Central Piedmont Community College
08.2018
High School Diploma -
South Mecklenburg High School
06.2013
Skills
High-energy attitude
Determined
Detail-oriented
Creative
Time management
Understanding and patient
Cash handling accuracy
Inbound and outbound calling
Credit card payment processing
Clerical support
Client relations and retention
Skilled multi-tasker
A quick learner
Dedicated and Reliable
Excellent interpersonal skill
Medical terminology expertise
Insurance information collection
Patient scheduling
Appointment confirmation
Setting up activities
Classroom support
Problem resolution
Classroom supply management
Critical thinking
Computer skills
CPR/First-aid certified
Classroom discipline
Effective listening
Certification
CPR & AED Bloodborne & Airborne Pathogens .
Safe Sleep, Ymca Harris - 2022
Additional Information
Activities and Honors
, Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers
Employee of the month April-2015
Secret Shopper Award –A Corporate Representative selects a Walmart Store and portrays a normal customer in an effort to rate the quality of service provided.