CATHERINE RAIMO
Copiague,NY
Summary
Highly organized and detail-oriented Receptionist with a strong background in administrative support and customer service. Demonstrated expertise in managing daily operations, prioritizing tasks, and providing exceptional service to clients. Proficient in utilizing proprietary software for inventory management and order processing. Skilled in effectively communicating with internal teams, publishers, and customers in a professional and timely manner. Proactive problem-solver with a flexible approach to meeting changing business needs. Strong multitasking abilities and a commitment to accuracy and quality. Adept at providing comprehensive clerical support and completing special projects as assigned. Bachelor's degree in Public Policy and Administration, with a focus on World Affairs, Technology & Policy. Minor in Emergency Management, Homeland Security, Cybersecurity.
Overview
11
11
years of professional experience
Work History
Client Services Specialist Assistant
Ambassador Education Solutions
10.2023 - Current
- Assist the Client Services II Team in managing daily administrative duties, ensuring smooth operations and efficient workflow
- Check and prioritize e-mails for daily assignments, promptly addressing any urgent matters
- Utilize proprietary software to order, expedite, and price inventory, ensuring accuracy and timely delivery
- Input all pertinent information into the proprietary software to manage purchase orders effectively
- Liaise with publishers to obtain pricing, order status, returnable status, and current edition information
- Maintain inventory locations and make adjustments as required, optimizing stock management processes
- Enter inventory adjustments and additions into the proprietary software, providing clear instructions to the warehouse for order processing and invoice creation
- Respond to student inquiry e-mails promptly, addressing any issues and providing satisfactory resolutions
- Check the warehouse daily for school returns, defectives, and non-creditable products, taking appropriate actions such as creating client credit vouchers or issuing denial letters
- Maintain professional and timely communication with internal departments and publishers
- Provide comprehensive clerical support to the Client Service Specialists, assisting with various tasks as needed
- Successfully complete special projects as assigned, demonstrating flexibility and adaptability in meeting changing business needs.
Project Assistant
Future Tech Consultants of New York
08.2018 - 03.2020
- Created initial and final Technical Reports
- Reviewed invoices monthly
- Sent finalized invoices to clients
- Communicated with Project Officers by phone and e-mail to assess and assist with project needs
- Reviewed inspection reports to issue final Technical Reports
- Reviewed inspector sign-in sheets and compiled them for invoicing each month.
Cashier
Foodtown | Hewlett
01.2018 - 08.2018
- Aided customers checking out and bagging their items
- Supported managers with stocking, cleaning, and closing the store at night
- Cleaned and stocked cashier stations during slow periods
- Kept cashier till organized and monetarily correct.
Intern
Congresswoman Kathleen Rice District Office
01.2018 - 05.2018
- Assisted constituents via phone and in-person
- Organized and dispersed office supplies
- Sent and received mail
- Labeled and organized constituent opinions on various bills and current events.
Cashier, Customer Services Representative
Walmart
09.2012 - 04.2017
- Assisted customers with check out and bagging, including helping disabled customers convey their groceries to their vehicle
- Engaged in customer service via phone and in person to help customers find items or departments in-store
- Assisted department managers with restocking inventory, fixing holiday displays, or department-specific tasks such as watering plants in the Garden Center, folding clothes, etc.
Education
Bachelor of Arts - Public Policy and Administration, World Affairs, Technology & Policy, Emergency Management, Homeland Security
Rockefeller College of Public Affairs and Policy, University at Albany
Associate Degree - Liberal Arts: Humanities and Social Sciences
Hudson Valley Community College
Skills
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy
- Proficient in proprietary software for inventory management and order processing
- Effective communication skills, both written and verbal
- Exceptional customer service and problem-solving skills
- Adaptability and flexibility in handling changing priorities and responsibilities
Timeline
Client Services Specialist Assistant
Ambassador Education Solutions
10.2023 - Current
Project Assistant
Future Tech Consultants of New York
08.2018 - 03.2020
Cashier
Foodtown | Hewlett
01.2018 - 08.2018
Intern
Congresswoman Kathleen Rice District Office
01.2018 - 05.2018
Cashier, Customer Services Representative
Walmart
09.2012 - 04.2017
Bachelor of Arts - Public Policy and Administration, World Affairs, Technology & Policy, Emergency Management, Homeland Security
Rockefeller College of Public Affairs and Policy, University at Albany
Associate Degree - Liberal Arts: Humanities and Social Sciences
Hudson Valley Community College
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