Catherine Reese
Humble,Texas
Summary
Senior Human Resource Professional, with experience in employee relations, conflict resolution, and compliance, with a strong track record in policy implementation, performance management, and labor law adherence. Skilled in fostering positive workplace environments, enhancing organizational culture, and ensuring policy compliance. A collaborative and adaptable team player with excellent problem-solving and communication skills, dedicated to achieving results and driving workplace success. Results-driven human resources professional with strong foundation in employee relations, conflict management, and policy enforcement. Adept at fostering supportive and inclusive workplace through effective communication and strategic conflict resolution. Known for collaborative approach and adaptability to evolving organizational needs, ensuring productive and cohesive team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Employee Relations Specialist
City of Houston
06.2022 - Current
- Proactively support daily functions with OVS team's verifications for employees confirming non-DMLs, Re-hires, Promotions, etc
- Through SAP, ER Tracker, and HROne Success
- Effective communication, planning, and organization skills, with a commitment to support employees at all levels
- Support daily Human Resources functions and perform other duties essential to the efficient operation of the unit as required to meet the needs of our internal and external clients
- Maintains and promotes positive relationships among inter-office as well as inter-departmental employees
- Exceptional experience and proficiency with Microsoft Office (Word Certified) and Adobe Software
- Provides professional HR support in coordinating and directing Employee Relations activities, which include Grievances, Employee concerns, EEOC Complaints, Disciplinary/Corrective Actions, Medical Separations, and Texas Public Information Act (TPIA) requests
- Effectively certified in 11 Strengthen Your Core classes
- Executing clear written and verbal messages while training and presenting
- Training and Development for Managers/Clients in service lines on City of Houston/HR Policies, Disciplinary/Corrective Actions, and updates
- Prepares, edits, and revises correspondence, documents, and reports as required
- Led the ER-Team in TPIA Request Project
- Establish and maintain strong communication links with other administrative personnel within and outside the Branch as necessary to facilitate coordination efforts, meetings, announcements, and updates
- Experience using good judgment and making independent decisions based on limited information and time
- Respond to correspondence, requests for information, etc
- Process and Coordinate Grievances and Employee Concerns (ECRP), ensuring compliance with related rules and procedures, along with any issues that concern employees
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Preparing and processing personnel actions through the City of Houston's HROne Success Factors-Employee Central (EC) system while performing other duties as assigned and requested
- Serves as key HR liaison between employees, management, and department heads, ensuring compliance with federal, state, and local labor laws
- Provide strategic HR consulting by analyzing employee relation trends, conducting investigations, and offering data-driven recommendations
- Prepares, edits, and revises correspondence, documents, and reports as required
- Communicate the company policies and procedures
- Attends Civil Service Commission Appeals and requests for FMLA, LOA, etc
- As representative
- Attends TWC Unemployment Claim as HR Representative for City of Houston
- Prepare Presentations as needed
- Consults with other HR teams to identify, anticipate, and address departmental HR needs
- Served as a liaison between employees and management, fostering open communication lines for promptly addressing concerns
- Answered management and employee questions, interpreted contracts and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Supported change management initiatives within the organization by facilitating clear communication channels between employees at all levels.
- Negotiated resolutions between employees and managers, fostering better communication and working relationships.
- Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
Human Resources Manager
Williams Holding Corporation
05.2015 - 04.2024
- Process payroll, invoices, and check requests
- Conduct Verifications and Onboarding of employees in all aspects
- Compose, proofread, organize, and maintain confidential correspondence
- Training and Development for new and returning employees
- Prepared, edited, and revised department policies, procedure manuals and ordinances
- Executed verifications for employees and background checks
- PowerPoint Presentations, Reports, and Organizational Charts
- Developed marketing, outreach, and promotional plans to support the different programs
- Developed Policies and Procedures for the company
- Documented preparations
- Scheduled New Hire Drug Tests and Randoms
- Performed various professional administrative functions associated with organizing the development and implementation of administrative and supervisory activities to strategically align with all organizational structures and process for day-to-day purposes
- Coordinated, planned, and supervised planned training
- Professional interactions
- Served as key HR liaison between employees, management, and department heads, ensuring compliance with federal, state, and local labor laws
- Provided strategic HR consulting by analyzing employee relation trends, conducting investigations, and offering data-driven recommendations
- Researched, analyzed, and reviewed new vendors, equipment, products, and services
- Identified Organizational needs, including software, database, and spreadsheets
- Experienced handling sensitive and confidential information with integrity and discretion
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Human Resources Office Coordinator
Liberty Dialysis Staff Assisted HD
03.2022 - 06.2022
- Served as a liaison between employees and management, fostering open communication lines for promptly addressing concerns
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment
- Answered management and employee questions, interpreted contracts, and resolved issues
- Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements
- Maintained human resources information system and kept employee files up to date and accurate
- Conducted new employee onboarding and provided ongoing orientation training
- Supported HR functions, record keeping, data entry, and general HR tasks
- Completed background and reference checks to facilitate the hiring and onboarding of employees
- Completed employee employment verifications and unemployment paperwork before hire or termination
- Reviewed human resources paperwork for accuracy and completeness
- Prepared, edited, and revised department policies, procedure manuals, and ordinances
- Completed Onboarding and Training process and special projects as assigned
- Executing clear written and verbal messages while training and presenting
- Responsible for compliance reporting, as well as developing budget reports quarterly
- Experienced using good judgment and making independent decisions based on limited information and time
- Improved culture by identifying gaps and creating opportunities in learning
- Responded to internal and external inquiries, provide requested information, and/or redirect inquiries to the appropriate individual, section, or department
- Prepared, analyzed, monitored, and forecast monthly financial reports and annual operating budgets that enabled long-term success and sustainability
- Established and maintained strong communication links with other administrative personnel within and outside the Branch as necessary to facilitate coordination efforts, meetings, announcements, and updates
- Demonstrated ability to meet multiple demands and customer needs using a variety of methods and best practices while incorporating customer feedback
- Composed, proofread, organized, and maintained confidential correspondence
- Coordinated, planned, and supervised planned training
- Maintained meeting schedules and attended Governing Body, QAPI, and staff education meetings as needed
- Trained employees with ADP Employee Self-Service registration, benefit enrollment, and punch in and out as needed
- Served as key HR liaison between employees, management, and department heads, ensuring compliance with federal, state, and local labor laws
- Processed and reviewed HR-related transactions
- Provided strategic HR consulting by analyzing employee relation trends, conducting investigations, and offering data-driven recommendations
- Researched, analyzed, and reviewed new clients and equipment
- Maintained ADP Employee portal and reconcile while submitting benefit invoices
- Planned, initiated, and implemented programs and services to meet departments' immediate and long-range needs
- Provided administrative support to staff members, assisting with daily tasks to promote productivity across the organization
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Completed bi-weekly payroll for 167 employees
Coordinator Advancement Operations/Donor Relations Coordinator
Tyler Junior College
01.2021 - 03.2022
- Developed and ran ad hoc reports using CRM system for donor management, campaign progress, budget analysis, etc
- Recorded and track executed pledge agreements and providing copies to appropriate parties
- Performed various professional administrative functions associated with organizing the development and implementation of administrative and supervisory activities to strategically align with all organizational structure and process for day-to-day purposes
- Maintained data integrity by researching and verifying new contact information for contributors via phone calls, email, Internet searches and updating the database with verified information
- Performed other duties as assigned by the Director, Advancement Operations and COO, TJC Foundation and Vice President, Institutional Advancement
- Prepared, edited, and revised department policies, procedure manuals and ordinances
- Effective communication, planning, and organization skills, with a commitment to support employees at all levels
- Processed and reviewed HR-related transactions
- Responded to internal and external inquiries, provided requested information, and/or redirect inquiries to the appropriate individual, section, or department
- Executed clear written and verbal messages while training and presenting
- Responsible for compliance reporting, as well as developing budget reports quarterly
- Advised COO of proper use of funds, maintain adequate funding levels and controls
- Coordinated, planned, and supervised planned training
- Prepared, analyzed, monitored, and forecast monthly financial reports and annual operating budget that enables long-term success and sustainability
- Provided training guidance and tracked new positions
- Improved culture by identifying gaps and creating opportunities in learning
- Developed reports, special documents for the Instructional Advancement Department
- Provided strong clerical support to the corporate team of 11+ departmental employees
- Entered data, generated reports, and produced tracking documents
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
Patient Access Representative/Verifications Specialist
UTHealth East Texas - Express Personnel
08.2020 - 12.2020
- Entered patient information into AS400 and took payments while updating medical records
- Routinely checked patients in/out, scheduled appointments, and scanned and filed documents
- Verified by obtaining authorizations, collecting payments, and charge postings
- Edited Correspondence for conferences Presentations
- Conducted Verifications for insurance and personal records via OnBase and SAP
- Scanned patients' records and archived them into system
- Introduced new staff with information about the company onboarding system
- Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions
- Stayed calm under pressure and successfully dealt with difficult situations
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals promptly
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Process Coordinator/Office Manager
Columbia College
05.2017 - 02.2020
- Directed experience handling sensitive and confidential information with integrity and discretion
- Provided On-boarding for personnel (high confidential and sensitive information)
- Coordinated personnel records, requests, retention, and archived
- Utilized advanced technology tools to compile data, develop reports, and interpret results issuing conclusions and/or recommendations regarding campus
- Scheduler for Administration, Staff and Faculty (leave, retirement, resignations, and any discipline records)
- Executed verifications of employment and education via OnBase and SAP
- Effective communication, planning, and organization skills, with a commitment to support employees at all levels
- Demonstrated ability to meet multiple demands and customer needs using a variety of methods and best practices, while incorporating customer feedback
- Trainer for yearly Administrative, Adjunct and Staff Development
- Meeting schedules, internal and external conference calls, vendor communications and all projects assigned
- Managed domestic travel arrangements
- Managed and maintain updated various branch's reports such as vacancy, performance indicators, personnel recruiting & equipment acquisition status, etc
- Improved culture by identifying gaps and creating opportunities in learning
- Completes employee separations, and Off-boarding process
- Prepared, analyzed, monitored, and forecast monthly financial reports and annual operating budget that enables long-term success and sustainability
- Executed Seasonal Employees, and Adjuncts, On and Off-boarding
- Reviewed request from customer departments to ensure accuracy of employee information in various applications related to onboarding qualified candidates
- Experienced using good judgment and making independent decisions based on limited information and time
- Coordinated, planned, and supervised planned training
- Actively participates in office management by coordinating new employee setup, processes, and training
- Organized schedules, tracked employee recruitment, and handle special projects, including planning, research, presentations, promotions, and evaluation including employee engagement
- Developed marketing, outreach, and promotional plans to support programs, and student engagement
- Assisted with research, start-up of projects, handling files, billing, and all incoming communication
- Prepared various confidential reports, including Budget, and Retention Reports
- Managed newly admitted students in the college system of Target X and convert the admitted into designated systems
- Coordinated, planned, and supervised planned training for Faculty and Staff
- Prepared presentations for Campus and College Fairs
- Prepared, edited, and revised department policies, procedure manuals and ordinances
- Researched, analyzed, and reviewed new vendors, equipment, products, and services
- Prepared business cases and detailed business requirements for measurement of project benefits
- Facilitated communication between departments to ensure seamless collaboration on projects and alignment with organizational goals
- Created comprehensive documentation of all processes, procedures, and guidelines to ensure smooth operations across the organization
- Supported internal and external stakeholders to complete business processes
- Mentored junior team members in mastering essential skills for effective process coordination while fostering a culture of continuous improvement
- Coordinated training programs for new employees, ensuring they were well-versed in company processes and best practices
- Improved operational efficiency through regular monitoring, analysis, and adjustment of processes as needed
- Ensured compliance with industry regulations by closely monitoring all aspects of the production process and implementing necessary changes as required
- Collaborated with cross-functional teams to identify areas for improvement, developing actionable solutions for increased efficiency.
- Identified opportunities for cost savings by analyzing existing procedures and reallocating resources more efficiently.
Education
Bachelor of Science - Human Resources Management
Columbia College
Columbia, MO12.2019
Medical Office Specialist - Medical Administration Billing & Coding
Arlington Career Institute
Grand Prairie, TX04-2009
42 Hour Certification - Office Administration
Kilgore College
Kilgore, TX05-1998
Certification of Technical Studies - Data Entry & Computer Operator
Draughon Training Institute
Longview, TX06-1990
Skills
- Working knowledge of SAP, Salesforce
- Training and Development
- Prepare, analyze, monitor, and forecast monthly financial reports
- Organized and detailed
- Effective communication, planning, and organization skills, with a commitment to support employees at all levels
- Leadership Training
- HROne Success, HR Policies and Procedures
- Exceptional experience and proficiency with Microsoft Office (Word Certified) and Adobe Software
- Management Self-Service (MMS) SharePoint
- SharePoint, OnBase
- Talent Management System
- Compensation & Benefits Administration
- Process and handle confidential correspondence
- Public Speaking and Problem Solving
- Direct experience handling sensitive and confidential information with integrity and discretion
- Technical Proficiency, NEOGOV
- Learning Management System
- Document and Calendar Management
- Development and Monitoring Performance
- Proficient in manuals, presentations and reports
- Worked closely with management
- Exceptional verbal, written communication, and presentation skills
- Extensive HR Knowledge
- HR Admi8nistration Systems
- Assisted with Development and Revision of Policies and Procedures
- Precision in functions
- HR Systems and Data Analysis
- Customer Service and Notary Public
- Meeting Coordination and Budget Tracking
- Scheduling, Microsoft Office, and Communication Management
- Deadline driven
- Notary State of Texas
- Independent and Collaborative Work
- Ability to multi-task, prioritize effectively
- Employee Relations and Conflict Resolutions
- HR Compliance & Labor Law Knowledge
Certification
- Office Administration 42-Hour College Certification
- Microsoft Office Specialist (MOS) Specialized in Word, Excel, PowerPoint, Microsoft Teams and Outlook.
- Data Entry & Computer Operator
- Certificate of Mastery Business Correspondence and Communication
Accomplishments
- Supervised team of 10 direct reports
- Documented and resolved TIPA requests, which led to improved processing efficiency and reduced turnaround time.
- Microsoft Excel to develop inventory tracking spreadsheets.
- Prepared and distributed payroll for staff of 10 direct reports.
- Created detailed expense reports, including currency exchanges.
- Conflict Resolution - Responsible for handling employee, department and Union inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved Grievances which led to positive results.
Timeline
Sr. Employee Relations Specialist
City of Houston
06.2022 - Current
Human Resources Office Coordinator
Liberty Dialysis Staff Assisted HD
03.2022 - 06.2022
Coordinator Advancement Operations/Donor Relations Coordinator
Tyler Junior College
01.2021 - 03.2022
Patient Access Representative/Verifications Specialist
UTHealth East Texas - Express Personnel
08.2020 - 12.2020
Process Coordinator/Office Manager
Columbia College
05.2017 - 02.2020
Human Resources Manager
Williams Holding Corporation
05.2015 - 04.2024
Bachelor of Science - Human Resources Management
Columbia College
Medical Office Specialist - Medical Administration Billing & Coding
Arlington Career Institute
42 Hour Certification - Office Administration
Kilgore College
Certification of Technical Studies - Data Entry & Computer Operator
Draughon Training Institute
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