Catherine Rowe Retterer

• Executed billing tasks weekly and resolve any issues if needed with either the Billing Specialist or Administrative Coordinator.
• Work and communicate daily with meter readers regarding register change outs and various situations in the field.
• Communicate regularly with Water Division and Waste Water Collections regarding service available for potential new customers.
• Updated tracking spreadsheets for new service taps, temporary hydrant meters, and various projects.
• Performed administrative tasks such as requisitioning purchase orders, ordering office supplies and receiving invoices.
• Collected data for rate surveys and cost analysis of new service taps to be presented to the City Council.

• Politely assists customers in person and via telephone.
• Maintains friendly and professional customer interactions.
• Manages high call volume with tact and professionalism.
• Processes payments both over the counter and mail batches, opens and terminates customer accounts.
• Processes over the counter cash and credit payments rapidly and accurately.
• Handles daily heavy flow of paperwork including service applications and work orders.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

(May 2012-April 2013 and August 2013 to November 2015)

• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Reorganized the sales floor to meet company demands.
• Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings.

Human Resource Supervisor (April 2013-August 2013)

• Recruited and interviewed applicants.
• Answered employee questions regarding benefits and schedules, and resolved any issues.
• Conducted new employee orientation to foster positive attitude toward organizational objectives.
• Served as a link between management and employees by handling questions and helping resolve work-related problems.
• Managed payroll and time and attendance systems.
• On-boarded new employees in the time reporting and payroll systems.
• Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.

Sales Associate (November 2004-May 2012)

• Received and processed cash and credit payments for in-store purchases.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Placed special merchandise orders for customers.
• Shared product knowledge with customers while making personal recommendations.
• Worked as a team member to provide the highest level of service to customers.