Catherine Reyes
Chicago,IL
Summary
Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making. Offering 10 years of experience in healthcare and a strong desire to make a positive impact on business operations.
Overview
12
12
years of professional experience
Work History
Operations Analyst
Evernorth- THE CIGNA GROUP
03.2023 - Current
- Cultivated and maintained strong relationships with medical supply vendors, processors, and printing/storage warehouses to ensure seamless operations and service delivery.
- Identified, evaluated, and negotiated with vendors to secure competitive pricing while ensuring compliance with contractual obligations and performance standards.
- Oversaw quality control of all incoming medical kits, verifying adherence to company standards and resolving issues in collaboration with vendors to maintain product quality.
- Applied basic medical equipment knowledge to support field-deployed equipment, ensuring functionality and compliance with operational needs.
- Managed and analyzed inventory levels on a daily, monthly, and yearly basis, forecasting future supply needs to prevent shortages or excess inventory, and taking corrective actions when necessary.
- Led the Diabetic Retinopathy Screening (DRS) program, coordinating camera logistics across multiple markets, conducting strategy meetings, provide troubleshooting for the 700 imager camera, and collaborating with departments to plan and forecast weekly routes.
- Developed strategies to optimize supply chain logistics, focusing on cost reduction and procedural improvements to streamline operations.
- Created and compared manual invoices to system-generated invoices, identifying discrepancies, and resolving issues through adjustments and disputes.
- Managed budget allocation across different lines of business, ensuring financial efficiency and accuracy.
- Provisioned system access tickets for new hires, facilitating smooth onboarding and system integration.
- Managed the distribution of medical test kits, protective gear, and workstation equipment to ensure timely and effective delivery across departments.
- Coordinated pickup and delivery schedules for shipments, ensuring timely arrival and dispatch.
- Provided operational support to supervisors, leads, and operations managers with a variety of managerial tasks.
- Developed and implemented standard operating procedures (SOPs) for the vendor management team to ensure consistency and efficiency in operations.
- Assisted in User Acceptance Testing (UAT) and provided training to new transfers to ensure smooth transitions and system functionality.
- Collaborated with cross-functional teams to continuously improve processes for onboarding, supply distribution, and equipment deployment.
PSC Team Lead
Evernorth- THE CIGNA GROUP
05.2020 - 03.2023
- Designed and optimized routes for nurse practitioners to ensure efficient and timely patient care.
- Managed patient communications by answering confirmation calls, rescheduling appointments, and addressing inquiries or concerns.
- Updated and maintained electronic medical records using NextGen, RoundingWell, Workday, and Salesforce.
- Contributed to User Acceptance Testing (UAT) to ensure the functionality and effectiveness of software systems.
- Supported leadership and operational teams with various managerial tasks, including assisting supervisors, leads, and directors in daily operations.
- Led leadership training initiatives and facilitated project goal restructuring during team meetings.
- Conducted audits on the scheduling team to identify and correct errors, ensuring smooth operations.
- Managed user access provisioning and training for new hires, ensuring a seamless onboarding process.
- Verified and ensured the accuracy of time cards for per diem providers to maintain proper payroll procedures.
- Monitored and ordered supplies for Gap in Care kits, Digital Retinal Camera, and PPE inventory to maintain efficient resource management.
- Acted as the Diabetic Retinopathy Analyst for the DRS program, including camera logistics across multiple markets, image reviews, route planning, troubleshooting for the 700 imager camera, and monthly goal forecasting in collaboration with various departments.
- Developed and implemented standard operating procedures (SOPs) for the Provider Service Coordinator department.
- Analyzed weekly and monthly productivity reports, focusing on production, forecasting, and capacity, to drive operational improvements and goal achievement.
Health Risk Assessment Representative
Evernorth- THE CIGNA GROUP
08.2016 - 05.2020
- Verify client demographic/insurance information while maintaining the patient's privacy.
- Schedule health risk assessment while exceeding daily quotes: 200+ outbound calls, 6+ hours on the phone, 15+ scheduled visits daily.
- Update patient's electronic medical records in NextGen and Salesforce software.
- Assist with UAT testing and Training new hires.
- Map routes for traveling providers, answer inbound calls, take messages, and effectively communicate to suitable staff and departments.
Customer Service Representative
ALTASTAFF
07.2015 - 12.2015
- Enroll customers to medicare/medicaid plans.
- Have an understanding and provide general information about the affordable care act.
- Handle customer complaints and concerns through the phone.
- Meet daily/monthly quotas.
Keyholder
GAMESTOP
08.2013 - 07.2015
- Inventory management, handling store funds; deposits and counting funds.
- Gathering and interpreting sales data to provide new sales solutions and assisting the store manager with managerial responsibilities.
- Training new hires.
- Meeting daily/weekly quotas, answering incoming calls, changing store merchandise, managing alarm systems.
- Organizing game events- negotiating endorsement/sponsorship deals for posted events.
Education
Associates - General Studies
Harold Washington College
Chicago, IL06.2014
Skills
- Project management
- Inventory management
- Invoice management
- Vendor management
- Microsoft Office
- Dataserv
- Tableau Desktop
- Roundingwell
- Aruba
- AssetPanda
- Nextgen EMP/EPM
- Salesforce
- ServiceNow
- Access Management
- ARS
- RetinaVue Network
- TechCentral
- WebEx
- SmartCare Remote Management
- Operations research
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Operations Analyst
Evernorth- THE CIGNA GROUP
03.2023 - Current
PSC Team Lead
Evernorth- THE CIGNA GROUP
05.2020 - 03.2023
Health Risk Assessment Representative
Evernorth- THE CIGNA GROUP
08.2016 - 05.2020
Customer Service Representative
ALTASTAFF
07.2015 - 12.2015
Keyholder
GAMESTOP
08.2013 - 07.2015
Associates - General Studies
Harold Washington College
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