CATHERINE REYES
Norfolk,VA
Summary
8 1/2 Years with current medical and dental center. I have stayed current with all required HIPAA policies and procedures. I'm experienced with different insurances, whether its Private, Medicare or Medicaid. Trained in call center when ever I'm needed. Love new challenges in life and always have energy and excitement for every day, I love what I do and enjoy helping other people
Overview
8
8
years of professional experience
Work History
Bilingual CSR, Call Center, Patient Registration
Hampton Roads Community Health Center
06.2015 - Current
- Medical, Dental, Behavioral and medication services
- I am bilingual and my duties are to check patients in or out, schedule appointments, take patient demographic information including asking for any pertinent information about the patient that is deemed necessary so that the patient receives best care and attention
- Worked in the call center and translate when necessary
- Excellent in managing new admissions
- Collects and completes paperwork diligently
- Imaged and scanned patient and registration documentation into electronic patient record.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Communicate with patient's insurance to verify their plans coverage with an organized approach
- Excellent abilities in reception and clerical work
- Equipped to handle fast-paced office operations with continuous flow of patients and assignments
- Meticulous in completing assignments and always ready to help team members.
- Scheduled 60+ daily appointments using computerized calendars
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA05.1978
Some College (No Degree) - Emergency Medical Tech
Clayton State University
Morrow, GASkills
- Bilingual English/Spanish
- Inbound and Outbound Calling
- Excellent customer service
- Understanding Customer Needs
- Ability to listen and have patience
- Register and verified patient demographics
- Up to date on HIPPA and patient rights
- Scheduled patient appointments
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Bilingual CSR, Call Center, Patient Registration
Hampton Roads Community Health Center
06.2015 - Current
High School Diploma -
Great Bridge High School
Some College (No Degree) - Emergency Medical Tech
Clayton State University
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