Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Catherine Reyes

Cibolo,TX

Summary

A strong mother of 3 just trying to provide a safe loving environment for my family. I'm an outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

K Charles & Co.
San Antonio, TX
08.2017 - 03.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Cafeteria Manager

Southwest Preparatory School
San Antonio, TX
08.2015 - 05.2017
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Developed and implemented policies to ensure cost-effective operation of cafeteria.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
  • Ensured compliance with health codes and regulations in the cafeteria kitchen.
  • Established menus and monitored quality of food served in cafeteria.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
  • Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
  • Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
  • Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
  • Provided feedback on menu items based on customer surveys; recommended changes accordingly.
  • Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
  • Pitched in to help cafeteria employees with various food preparation and serving tasks.
  • Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
  • Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.

Manager of Operations

Taqueria Chapala Jalisco
Schertz, TX
06.2013 - 05.2016
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.

Education

High School Diploma -

Victory Learning Center
San Antonio
12-2023

Skills

  • Clerical Support
  • Correspondence typing
  • Supply Management
  • Office Administration
  • Administrative Support
  • Inventory Control
  • Cash Handling
  • Problem-solving skills
  • Appointment confirmation
  • Front Office Management
  • Verbal and written communication
  • Customer assistance and interaction
  • Appointment Scheduling
  • Filing
  • Complex Problem-Solving

Affiliations

  • Hiking
  • Camping
  • Fishing
  • Anything with my family

Accomplishments

  • Each company i worked for always recognized my work ethic and commended me highly.

Timeline

Front Desk Receptionist

K Charles & Co.
08.2017 - 03.2020

Cafeteria Manager

Southwest Preparatory School
08.2015 - 05.2017

Manager of Operations

Taqueria Chapala Jalisco
06.2013 - 05.2016

High School Diploma -

Victory Learning Center

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Catherine Reyes