Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Catherine Reynolds

Springfield,MA

Summary

Dynamic professional with a proven track record at Citizens Bank, adept in customer service and cash management. Leveraged creative thinking to exceed sales targets, fostering strong client relationships and enhancing consumer banking experiences. Skilled in product promotion and relationship building, consistently achieving high customer satisfaction rates.

Experienced with financial analysis, customer service, and risk management. Utilizes strong analytical skills and in-depth financial knowledge to provide effective banking solutions. Track record of fostering client relationships and enhancing team performance through collaborative efforts.

Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

38
38
years of professional experience

Work History

Banker

Citizens Bank
03.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Bartender

Burgy Brews
08.2021 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Transportation Assistant

Department of Veterans Affairs
06.2009 - 02.2023
  • Used [Software], [Software] and barcodes to track orders.
  • Collaborated with warehouse staff for efficient loading and unloading procedures, reducing downtime between stops.
  • Analyzed performance metrics to identify areas for improvement within the transportation process.
  • Conducted regular evaluations of staff performance – providing feedback when needed – fostering a professional work environment built on continuous improvement.
  • Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.
  • Negotiated contracts with carriers for favorable shipping rates that led to significant cost savings within the department budget allocation.
  • Used [Software] to compile, formulate and audit transportation reports.
  • Enhanced transportation efficiency by streamlining administrative processes and implementing new software solutions.
  • Assisted in the development of departmental policies and procedures to improve overall efficiency and effectiveness within the transportation division.
  • Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.
  • Collaborated with management to develop cost-saving strategies for transportation operations, resulting in reduced expenses.
  • Optimized fleet utilization by regularly analyzing route efficiency and making necessary adjustments based on real-time data.
  • Coordinated special transport requests such as oversize loads or expedited shipments, working closely with internal and external stakeholders.
  • Assisted in budget planning by monitoring expenditures and providing suggestions for cost-effective allocation of resources within the department.
  • Developed strong relationships with clients through excellent communication skills, ensuring repeat business opportunities.
  • Reduced scheduling errors by meticulously managing driver schedules, routes, and vehicle maintenance plans.
  • Organized employee training sessions on relevant topics such as hazardous materials handling or defensive driving techniques to improve overall performance levels.
  • Assisted dispatchers with coordinating pickups and drop-offs for maximum efficiency while maintaining strict adherence to deadlines.
  • Managed critical documentation such as bills of lading, delivery receipts, and freight invoices to maintain organized filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Worked closely with the fiscal department to maintain account balances in order to pay Ambulance bills, auditing and research required information to determine eligibility for payment.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Scheduling, complete Doctors schedules and build/cancel clinics.

Assistant Food Manager

Big Y Supermarket
10.2007 - 11.2008
  • Assisted in budget development by tracking expenses meticulously and making cost-saving recommendations where appropriate.
  • Increased sales through effective upselling techniques and promoting daily specials to patrons.
  • Evaluated employee performance regularly, identifying areas for growth and offering support in achieving professional goals as necessary.
  • Ensured compliance with health department regulations by maintaining a clean and sanitary workspace at all times.
  • Coordinated special events such as wine tastings or guest chef nights, creating memorable experiences for diners and driving repeat business.
  • Monitored food quality throughout the production process, immediately addressing any issues that could compromise taste or presentation standards.
  • Established a strong rapport with customers by maintaining a visible presence on the floor and addressing any questions or concerns regarding menu selections and preparation methods.
  • Trained new staff members on proper food handling procedures, safety protocols, and company policies to ensure compliance with industry standards.
  • Managed inventory control, reducing waste and maintaining appropriate stock levels for efficient operations.
  • Oversaw catering events, ensuring timely preparation and delivery of high-quality food items for clients'' special occasions.

Head Chef

William E. Norris Elementary School
09.2005 - 08.2007
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Placed orders to restock items before supplies ran out.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Created recipes and prepared advanced dishes.
  • Maintained well-organized mise en place to keep work consistent.
  • Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
  • Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for the restaurant.

Prep Cook

Sheraton Tara Hotel
06.1987 - 06.1988
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Trained and assisted new kitchen staff members.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.

Cook

Department Of Youth Services
06.1986 - 06.1988
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

Associate of Science - Culinary/business

Johnson And Wales University
Providence, RI
06-1986

High School Diploma -

Wilbraham And Manson Academy
Wilbraham, MA
06-1983

Skills

  • Customer Service
  • Cash Handling
  • Creative Thinking
  • Cash Management
  • Product Promotion
  • Consumer Banking
  • Customer Service-Oriented
  • Relationship Building

Languages

English
Full Professional

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Wine Tasting
  • Volunteer Work
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Volunteering at community kitchens and food-related charities
  • I like trying new recipes and food trends
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Baking
  • I participate in low-impact exercises to strengthen core muscles
  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens
  • Animal Care
  • Mindfulness Practices
  • Reading

Timeline

Banker

Citizens Bank
03.2023 - Current

Bartender

Burgy Brews
08.2021 - 06.2023

Transportation Assistant

Department of Veterans Affairs
06.2009 - 02.2023

Assistant Food Manager

Big Y Supermarket
10.2007 - 11.2008

Head Chef

William E. Norris Elementary School
09.2005 - 08.2007

Prep Cook

Sheraton Tara Hotel
06.1987 - 06.1988

Cook

Department Of Youth Services
06.1986 - 06.1988

Associate of Science - Culinary/business

Johnson And Wales University

High School Diploma -

Wilbraham And Manson Academy
Catherine Reynolds