Catherine Rhoades
Chandler,AZ
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Team Member, Lead Supervisor, Manager
Wow Wow Hawaiian Lemonade
11.2022 - 05.2025
- Trained and supervised 15-20 team members on operational procedures and safety protocols.
- Delegated and prioritized operational tasks during each shift including prep work, catering orders, and clean-up.
- Fielded daily issues encompassing technology, broken appliances, food inventory, and staffing shortages.
- Planned and facilitated quarterly team building activities to build camaraderie.
- Maintained inventory accuracy through regular stock checks and updates.
- Appraised staff performance and provided feedback to improve productivity.
- Delivered superior customer service in every interaction and resolved conflicts contributing to a positive experience.
- Cultivated strong relationships with regulars, leading to increased guest satisfaction, repeat business, and positive Yelp reviews.
- Created marketing videos to attract business on multiple platforms including Tiktok & Instagram resulting with increased views and sales for seasonal items.
Front Desk Associate
Forte Homes
05.2021 - 01.2022
- Performed clerical tasks within an office setting to support daily operations.
- Directed visitors to the correct personnel and office.
- Organized books containing pertinent insurance information for homeowners.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
Lead Hostess
Hop Social Tavern
06.2018 - 09.2019
- Trained and supervised 10-15 host staff on operational procedures, customer service, and restaurant policies to maintain a high standard of service.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Scheduled dining room reservations, arranged parties, special events, or special services for dinner reservations.
- Communicated with kitchen staff, management, serving staff, and customers to make sure the dining room ran smoothly.
- Greeted all guests warmly upon arrival and provided a friendly and warm presence throughout the dinner experience.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Lifeguard & Swim Instructor
City of Tempe
05.2017 - 09.2017
- Certified in CPR and First Aid
- Enhanced and further developed exceptional interpersonal communication skills
- Formed cohesive lesson plans for multiple classes for different skill levels
Education
Bachelor of Arts - Communication
Arizona State University
12.2023
Associates of Arts -
Mesa Community College
05.2021
Skills
- Microsoft Office Suite
- IMovie
- Google Drive & Docs
- Adobe
- Social Media Marketing
- Canva
- Evite & Hobnob
Accomplishments
- President Honor's Scholarship at Mesa Community College
- Member of an ensemble dance and singing group for the musical Mamma Mia at Mesa Community College/requires audition
- Selected for study abroad program in England, Scotland, and France
- Led a team in a community outreach project with Special Olympics
- Member of the Phi Theta Kappa Honors Program
Timeline
Team Member, Lead Supervisor, Manager
Wow Wow Hawaiian Lemonade
11.2022 - 05.2025
Front Desk Associate
Forte Homes
05.2021 - 01.2022
Lead Hostess
Hop Social Tavern
06.2018 - 09.2019
Lifeguard & Swim Instructor
City of Tempe
05.2017 - 09.2017
Associates of Arts -
Mesa Community College
Bachelor of Arts - Communication
Arizona State University